At a Glance
- Tasks: Help customers with enquiries via phone, email, and live chat in a friendly team.
- Company: Join a popular online retailer's supportive customer service team.
- Benefits: Ongoing temporary role with potential for permanent employment.
- Other info: Work Monday to Friday, 8:30am - 5:30pm in Mansfield.
- Why this job: No sales targets or cold calling, just pure customer support.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Location: Mansfield
Hours: Monday to Friday, 8:30am - 5:30pm
Start Date: 18th June
Contract: Ongoing Temporary Assignment with Potential for Permanent Employment
We have an exciting opportunity for an experienced Customer Service Advisor to join a busy and friendly customer support team in Mansfield. This is a fantastic role for someone who enjoys helping customers and is looking for a position with no sales targets or cold calling. Working on behalf of a popular online retailer, you will be responsible for handling customer enquiries via telephone, email, live chat and a ticketing system, ensuring a positive customer experience at all times.
Key Responsibilities:
- Responding to customer enquiries via phone, email and live chat
- Managing customer requests through a ticketing system
- Resolving customer issues efficiently and professionally
- Maintaining accurate records of customer interactions
- Delivering excellent customer service across all communication channels
What We’re Looking For:
- Previous customer service or call centre experience
- Excellent written and verbal communication skills
- Experience using ticketing systems, ideally RE:Amaze or Freshdesk
- Strong IT skills and the ability to learn new systems quickly
- Reliable and committed, with the ability to complete the full temporary assignment
- A positive and professional approach to customer service
Customer Service Advisor - Temporary employer: TurnerFox Recruitment
Join our vibrant team in Mansfield as a Customer Service Advisor, where you'll enjoy a supportive work culture that prioritises employee well-being and development. With no sales targets or cold calling, this role offers a unique opportunity to focus on delivering exceptional customer service while benefiting from ongoing training and the potential for permanent employment. Experience a fulfilling career with us, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Temporary
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will help you feel more confident during the interview.
✨Tip Number 3
Dress appropriately for the interview. Even if it's a temporary position, making a good first impression is key. Show up looking professional and ready to represent yourself well.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds.
We think you need these skills to ace Customer Service Advisor - Temporary
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've handled enquiries and resolved issues in the past, so be specific about your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our friendly team. Keep it concise but engaging!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Use clear language and check for any typos or errors before submitting!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at TurnerFox Recruitment
✨Know the Company
Before your interview, take some time to research the online retailer you'll be representing. Understanding their values and customer service approach will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves handling enquiries via various channels, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively resolved customer issues in the past, highlighting your written and verbal communication skills.
✨Familiarise Yourself with Ticketing Systems
If you have experience with ticketing systems like RE:Amaze or Freshdesk, be ready to discuss it. If not, do a bit of research on how these systems work. Showing that you're proactive about learning new tools can really impress the interviewers.
✨Emphasise Your Customer-Centric Approach
This position is all about delivering excellent customer service. Think of specific instances where you went above and beyond for a customer. Sharing these stories will demonstrate your commitment to providing a positive customer experience.
