At a Glance
- Tasks: Provide friendly customer service over the phone and handle inbound calls.
- Company: Join a successful team in a fun and supportive environment.
- Benefits: Earn Β£12.21 per hour with full training provided.
- Why this job: Make a difference by helping customers and gaining valuable experience.
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: Temporary role lasting approximately 6 weeks, with potential for extension.
Customer Service Advisor β Temporary Start dates of Thursday 23rd October and Tuesday 28th Oct Mon β Fri 8.30am-5.30pm Mansfield cΒ£13.68p.h Inc of hol pay This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 6 weeks, possibly longer. Full training is provided, handling inbound calls only. NO SALES! We are looking for candidates with: Previous call centre or customer service experience Excellent communication skills both written and verbal Computer literate with the ability to pick up new systems Must be available to work on a temporary basis and for the duration of the assignmentThe role will involve: Handling inbound calls and emails from customers placing orders Tracking orders and updating customers on progress Inputting customer details on to an in house system Arranging delivery and returns Responding to customer and website enquiries via emailInterested?? Call TurnerFox Recruitment on (phone number removed) or email your CV today!!! Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this vacancy β Customer service / call centre / customer coordinator / customer contact agent / customer advisor
Customer Service Advisor - Temporary employer: TurnerFox Recruitment
Contact Detail:
TurnerFox Recruitment Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Customer Service Advisor - Temporary
β¨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TurnerFox Recruitment. Understanding their values and what they look for in a Customer Service Advisor can give you an edge.
β¨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those inbound calls during the actual job.
β¨Tip Number 3
Show off your communication skills! During the interview, be sure to articulate your thoughts clearly and listen actively. Remember, they want someone who can handle customer queries effectively.
β¨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. Itβs the best way to ensure your CV gets seen by the right people at TurnerFox Recruitment.
We think you need these skills to ace Customer Service Advisor - Temporary
Some tips for your application π«‘
Read the Job Description Carefully: Before you dive into your application, take a moment to thoroughly read the job description. Itβs packed with important details about what weβre looking for in a Customer Service Advisor, so make sure you understand the role and its requirements.
Tailor Your CV: When youβre putting together your CV, donβt just send the same one to everyone. Highlight your previous customer service experience and communication skills, as these are key for us. Make it clear how your background fits the role!
Show Off Your Communication Skills: Since this role involves handling calls and emails, itβs crucial to showcase your written and verbal communication skills in your application. Use clear and concise language, and donβt forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures youβre considered for the role. Plus, itβs super easy to do!
How to prepare for a job interview at TurnerFox Recruitment
β¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the tasks involved, like handling inbound calls and responding to customer enquiries. This will help you demonstrate your knowledge and enthusiasm during the interview.
β¨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved customer issues or handled difficult conversations. Practising these scenarios can really help you shine!
β¨Be Ready for Role-Play Scenarios
In customer service interviews, you might be asked to role-play a call with a customer. Brush up on your active listening skills and practice responding to common customer queries. This will show that you're not only capable but also confident in handling real-life situations.
β¨Ask Insightful Questions
At the end of the interview, donβt forget to ask questions! Inquire about the team culture or what success looks like in this role. This shows your genuine interest in the position and helps you assess if itβs the right fit for you.