Customer Service Advisor

Customer Service Advisor – Temporary Project

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Start date 17th April for 8 weeks
Mon – Fri 8:30am-5pm
Mansfield

This is a fantastic opportunity to join a successful team in a fun and friendly environment providing customer service over the phone for a temporary campaign lasting approximately 8 weeks.

Handling inbound complaint calls and signposting only. NO SALES!

The of role Customer Service Advisor will involve:

Dealing with inbound calls from customers regarding queries and complaints – you will not resolving complaints but dealing with initial calls, providing information and signposting to complaints procedures required
Providing information to customer regarding the escalation process
Arranging call backs for customers as and when required
Logging details of the call on the system and updating information accuratelyWe are looking for candidates with:

Customer service / call centre experience
Empathy and experience of dealing with complaints or handling upset customers
Excellent communication skills both written and verbal on all levels
The ability to work on a temporary basis for the whole length of the assignment
Computer literacy and the ability to quickly pick up new systemsInterested?? Call TurnerFox Recruitment on (phone number removed) or email your CV today!!!

Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion.

Thank you for applying with us. TurnerFox Recruitment Team

Key words for this vacancy – Customer Service / Call Centre / Customer Coordinator / Customer Account Manager / Customer Contact Agent / Customer Advisor / Call Centre Operative / Complaints / Complaints Handler