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- Tasks: Provide 1st & 2nd line IT support and troubleshoot tech issues.
- Company: Dynamic IT support team in Derby with a customer-focused approach.
- Benefits: Negotiable salary, hybrid work after training, and career progression.
- Why this job: Join a supportive team and enhance your tech skills while helping others.
- Qualifications: Experience in IT support and strong knowledge of Microsoft 365 and Windows.
- Other info: Hands-on exposure to modern technologies and excellent growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We’re looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You’ll deliver high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology.
Key Responsibilities for the role of IT Support Engineer:
- Provide 1st and 2nd Line IT support via phone, email, remote tools, and ticketing system.
- Diagnose and resolve issues across hardware, software, Office 365, Windows 10/11, Intune, and Azure.
- Troubleshoot problems related to Active Directory, group policies, and user access permissions.
- Configure and deploy PCs, laptops, mobile devices, and peripherals.
- Support network connectivity, printers, and shared resources.
- Escalate complex technical issues to 3rd Line Support or external vendors where necessary.
- Maintain detailed and accurate records using the IT ticketing system.
- Follow IT security, data protection, and backup policies at all times.
Skills & Experience Required:
- Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line).
- Strong working knowledge of Microsoft 365 / Office 365, Windows 10/11, Intune, and Azure AD.
- Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP).
- Experience using ITSM / ticketing tools (such as Freshdesk, Zendesk, or ServiceNow).
- Excellent troubleshooting, communication, and customer service skills.
- Ability to manage multiple tickets and prioritise effectively.
- A proactive, hands-on approach with strong attention to detail.
Hybrid working (after training period). Work with a supportive and collaborative IT team. Hands-on exposure to a wide range of modern technologies. Excellent opportunity to progress your IT career in a varied, technical environment.
IT Support Engineer employer: TURNERFOX RECRUITMENT LTD
Contact Detail:
TURNERFOX RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone with your skills, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your troubleshooting skills! Set up a home lab where you can play around with different systems and software. This hands-on experience will not only boost your confidence but also give you real examples to discuss in interviews.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly! It shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Prepare for common interview questions specific to IT support roles. Think about scenarios where you’ve successfully resolved issues and be ready to share those stories. It’ll help you demonstrate your problem-solving skills effectively!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, especially with tools like Office 365 and Azure. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any relevant experiences that make you the perfect fit.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We love seeing candidates who can think on their feet and provide excellent customer service, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at TURNERFOX RECRUITMENT LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and Azure. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your practical experience and problem-solving skills.
✨Practice Common Interview Questions
Prepare for questions related to IT support, such as how you would handle a difficult customer or troubleshoot a specific issue. Practising these responses can help you articulate your thoughts clearly during the interview.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, be prepared to share examples of how you've provided excellent service in previous positions. Highlight your communication skills and how you ensure users feel supported and valued.
✨Familiarise Yourself with the Company
Research the company and its culture before the interview. Understanding their values and how they approach IT support can help you tailor your answers and demonstrate that you're a good fit for their team.