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- Tasks: Lead a team of Service Advisors and ensure smooth customer journeys.
- Company: Join a well-established and growing business in the motor industry.
- Benefits: Enjoy a competitive salary, bonus scheme, and ongoing training opportunities.
- Why this job: This role offers real influence, growth potential, and a supportive work culture.
- Qualifications: Experience in a senior Service Advisor or Team Leader role is essential.
- Other info: Keyloop experience is a bonus; proactive mindset is highly valued.
The predicted salary is between 30000 - 42000 £ per year.
Service Team Leader Motor Industry
Nottinghamshire
Up to £38,000 DOE + Bonus | Full-Time | Permanent
Are you an experienced Service Advisor ready to step up, or a current Team Leader seeking a fresh challenge? A well-established and growing business in the motor industry is looking for a driven and organised Service Team Leader to lead a fast-paced aftersales front desk operation. In this hands-on leadership role, you\’ll coordinate the day-to-day activities of the service reception team, ensuring smooth customer journeys and efficient service delivery. You\’ll also work closely with workshop and aftersales management to maintain high performance standards across the board.
Key Responsibilities:
Lead and support a team of Service Advisors in a busy front-of-house environment
Oversee bookings, customer enquiries, and workflow scheduling
Monitor team performance and support achievement of KPIs and customer satisfaction targets
Handle complex queries and escalations professionally
Collaborate closely with workshop and parts teams for seamless service delivery
Ensure accurate invoicing and effective handovers
Motivate and develop team members through coaching and support.
About You:
Experience in a senior Service Advisor or Team Leader role within the motor trade or automotive sector
Confident in leading a team in a customer-facing environment
Excellent communication, organisation, and problem-solving skills
Skilled in using DMS/booking systems (Keyloop experience is a bonus)
A proactive, team-first mindset with a passion for customer service.
Whats on Offer:Competitive salary up to £38,000 DOE + bonus scheme; a leadership role with real influence and opportunity to grow; ongoing training and career development support; a dynamic and supportive working environment.
Service Team Leader in Nottingham employer: Turner & Voce Limited
Contact Detail:
Turner & Voce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Leader in Nottingham
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the motor industry. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying current in a fast-evolving field.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who are already in leadership roles. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams or improved customer service in previous roles. Being able to share these experiences will showcase your leadership skills and problem-solving abilities effectively.
✨Tip Number 4
Research the company’s values and mission statement. Tailoring your conversation to align with their goals during the interview can significantly increase your chances of making a positive impression.
We think you need these skills to ace Service Team Leader in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the motor industry, particularly any roles as a Service Advisor or Team Leader. Emphasise your leadership skills and customer service achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive sector and your ability to lead a team. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, organisation, and problem-solving. Provide examples of how you've used these skills in a customer-facing environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Turner & Voce Limited
✨Showcase Your Leadership Skills
As a Service Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved performance. This will show the interviewers that you have the necessary skills to excel in this role.
✨Know the Company and Industry
Research the company and the motor industry before your interview. Understand their values, mission, and recent developments. This knowledge will help you tailor your answers and show your genuine interest in the position, making you stand out as a candidate.
✨Prepare for Customer Scenarios
Since the role involves handling customer queries and escalations, be ready to discuss how you would approach various customer service scenarios. Think of specific examples where you've dealt with difficult customers or complex issues, and explain how you resolved them effectively.
✨Highlight Your Technical Skills
Familiarity with DMS/booking systems is a plus for this role. If you have experience with Keyloop or similar systems, be sure to mention it during the interview. If not, express your willingness to learn and adapt quickly to new technologies, showcasing your proactive mindset.
