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- Tasks: Lead a dynamic service team and enhance customer experiences in the motor industry.
- Company: Forward-thinking dealership with a focus on operational excellence.
- Benefits: Competitive salary, bonus opportunities, and career development.
- Why this job: Make a real impact in a fast-paced environment while growing your leadership skills.
- Qualifications: Experience as a Service Manager with strong leadership and problem-solving abilities.
- Other info: Meritocratic culture offering excellent career growth opportunities.
The predicted salary is between 44000 - 66000 £ per year.
Service Manager (Motor Industry)
Nottinghamshire
Up to £55k + Bonus | Full-Time | Permanent
Are you a dynamic and experienced Service Manager looking for your next challenge? A well-established, forward-thinking dealership in the motor industry is seeking a hands-on leader to drive operational performance, team development, and exceptional customer service.
As the Service Manager, you\’ll take ownership of the full customer journeyfrom first contact to aftersaleswhile leading a team of Service Advisors, Customer Relations Manager and Service Team Leader. This role is perfect for someone who thrives in a fast-paced environment and has a strong background in dealership service operations that is looking for a role where they have true influence and impact.
Key Responsibilities:
- Lead, coach, and develop a high-performing service team
- Oversee workflow, appointments, and KPI achievement
- Resolve customer escalations and ensure service excellence
- Collaborate with workshop and parts teams for seamless operations
- Drive continuous improvement in systems, processes, and customer satisfaction
- Step in operationally when neededthis is a hands-on role
About You:
- Proven experience as a Service Manager (preferably in the vehicle or automotive sectors)
- Strong leadership, problem-solving, and interpersonal skills
- Comfortable working under pressure and adapting to change
- Experience with DMS systems (Keyloop ideal) and Microsoft Office
If you\’re passionate about delivering exceptional service and ready to take the next step in your career, wed love to hear from you. This is a truly meritocratic environment where you can grow your role and influence with great opportunity to grow your career and development further.
Service Manager in Nottingham employer: Turner & Voce Limited
Contact Detail:
Turner & Voce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor industry and let them know you're on the lookout for a Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions specific to service management. Think about how you’d handle customer escalations or improve team performance. We want you to shine and show off your leadership skills!
✨Tip Number 3
Don’t forget to showcase your hands-on experience! When chatting with potential employers, share specific examples of how you've driven operational performance and improved customer satisfaction in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team in Nottingham.
We think you need these skills to ace Service Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience and any achievements in customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the motor industry and how your background makes you the perfect candidate for this hands-on role.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved customer escalations or improved service processes. We want to see how you handle challenges and drive continuous improvement!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Turner & Voce Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and dealership operations. Familiarise yourself with common DMS systems like Keyloop, as well as any recent trends in customer service within the automotive sector. This will show that you're not just a candidate, but someone who truly understands the business.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached team members to success or resolved conflicts. Being able to articulate your leadership style and how it has positively impacted your previous workplaces will set you apart.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your critical thinking skills and your ability to thrive under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership's operations, team dynamics, and customer service strategies. This not only shows your genuine interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
