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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer satisfaction and drive success.
- Company: A rapidly growing Managed Service Provider with a focus on customer success.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while leading a passionate team.
- Qualifications: Proven experience in customer success and leadership skills.
The predicted salary is between 36000 - 54000 £ per year.
Location: Manchester (M4 1LN)
Salary: Up to £45,000 per annum
Job Type: Full-time, Permanent
Working Pattern: Hybrid (minimum 3 days per week in the office)
About the Role
We are working with a Managed Service Provider (MSP) that is investing heavily in the growth of its Customer Success function. They are seeking an experienced Customer Success Team Lead.
Customer Success Team Leader in Manchester employer: Turner & Voce Limited
Contact Detail:
Turner & Voce Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Leader in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that we’re not just interested in the role, but also in how we can contribute to their success.
✨Tip Number 3
Practice common interview questions with a mate. We can nail our responses and feel more confident when it’s our turn to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Customer Success Team Leader in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and leadership. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can lead a team effectively. Keep it engaging and personal.
Showcase Relevant Experience: When filling out your application, focus on your past roles that relate to customer success. We love seeing specific examples of how you've driven results and improved customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Turner & Voce Limited
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like NPS, churn rate, and customer lifetime value. Being able to discuss these metrics confidently will show that you understand the role and can drive results.
✨Showcase Leadership Experience
Prepare examples of how you've successfully led a team in the past. Highlight specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your capability as a Customer Success Team Leader.
✨Understand the Company’s Values
Research the Managed Service Provider's mission and values. Be ready to explain how your personal values align with theirs. This connection can make a strong impression and show that you're a good cultural fit.
✨Prepare Questions for Them
Have a list of insightful questions ready to ask at the end of the interview. Inquire about their customer success strategies or how they measure team performance. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
