Document Controller - Defence in Plymouth

At Turner & Townsend we are passionate about making a difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a prosperous society. For over 75 years we have been helping our clients deliver on their objectives. Our success at realising outcomes for clients has resulted in significant growth and we are now facing a new wave of growth to achieve our ambitious 2025 vision. To reach this goal, we need great people who are passionate about both delivering great outcomes to our clients and contributing to our future vision. This is made entirely possible through our entrepreneurial culture, allowing employees of all levels to directly influence the business and to own their career.

We are currently seeking to recruit an experienced Document Controller to join our team in Devonport. This role will require a weekly site attendance of 3 times per week. Travel and accommodation will be included. Due to the sensitive nature of the projects, candidates must be a sole British national and either hold security clearance or be able to obtain. Initiative and problem‑solving skills are a must, as are strong interpersonal and communication skills. Possessing experience in implementing document control procedures, setting up, configuring and managing Common Data Environments (CDE) / Electronic Document Management Systems (EDMS) at an administrator level.

• Management & Configuration of CDE – Undertake configuration and day‑to‑day management of the system, adding and maintaining user accounts and security groups. Includes maintenance of User Directories, IM Protocol and File Naming Protocol, and updating and maintaining the user access matrix to reflect new projects and users of the system.
• Interface with Project Team and other agreed stakeholders – Act as the main point of contact for all queries and requests relating to the CDE system and Document Control procedures (dependencies).
• Provide training on CDE & Document Control Processes & Procedures – Organise and undertake regular training sessions for new users and refresher training for existing users. Provide training and guidance on file naming protocols. Create and maintain training logs.
• Develop and Maintain User Guides – Prepare and update training packs and system user guides.
• Quality Assurance & KPI Reports – Produce weekly KPI’s on all issued instructions (RFI’s/TQ’s etc) and Workflow reports, alongside undertaking a Quality Assurance against the agreed recitals on all formal issued documentation.
• Create new project set‑ups on CDE – Create new project sites and assign users.
• Support – Provide ad‑hoc reports and information on system usage and compliance.

• Comprehensive knowledge of BIM ISO 19650 standards
• Experience in ViewPoint – preferably Admin
• KPI reporting
• Role requires gap analysis and consolidation of processes and procedures in accordance to client requirements
• Competency in writing a protocol
• Hosting and delivering workshops

• Due to the sensitive nature of the projects, candidates must be a sole British national and either hold security clearance or be able to obtain.
• Experienced Document Control professional with 5+ years experience.
• Proficient understanding of ViewPoint (EDMS/CDE System) and knowledge of BIM ISO 19650 standards
• Administrator level experience using ViewPoint

• Excellent interpersonal skills, and the ability to communicate with people at all levels.
• Well organised and able to manage multiple requirements simultaneously.
• Must be able to manage priorities according to the demands of the project environment.
• Skilled in presenting to groups and delivering training in a variety of mediums.
• Excellent presentation skills.
• Understanding of Building Information Modelling (BIM) in the context of Information Management and Document Control.
• Running stakeholder workshops.
• Process capture and mapping
• Use of advanced optional CDE / EDMS features, e.g. e‑procurement

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work‑life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. SOX control responsibilities may be part of this role, which are to be adhered to where applicable.