Senior or Principal FM Consultant in London

Company Description

At Turner & Townsend we are passionate about making a difference. That means delivering better outcomes for our clients, helping our people to realise their potential, and doing our part to create a prosperous society. For over 75 years we have been helping our clients deliver on their objectives. Our success at realising outcomes for clients has resulted in significant growth and we are now facing a new wave of growth to achieve our ambitious 2025 vision. To reach this goal, we need great people who are passionate about both delivering great outcomes to our clients and contributing to our future vision. This is made entirely possible through our entrepreneurial culture, allowing employees of all levels to directly influence the business and to own their career.

Within the Real Estate Programme Services division at Turner & Townsend, the Real Estate Advisory team comprises experts in workplace consulting, change management, corporate real estate, and facilities management. We deliver some of the world’s largest programmes and projects for a market-leading client base across both the public and private sectors. Our mission is to unlock the full potential of our clients’ real estate and drive transformational change.

Job Description

We are a UK-based team of Facilities Management (FM) consultants and Technical Project Managers, delivering specialist advisory services across sectors including technology, financial services, central government, and healthcare. Our FM consulting capability spans the full built asset lifecycle, from defining FM strategies aligned to business objectives, to designing and implementing operating models, improving service delivery, and optimising supply chains. We support clients in enhancing FM performance through robust governance, data-driven decision making, and the effective integration of people, process, and technology.

As a Senior or Principal Consultant, you will play a key role in delivering high-quality FM advisory services, supporting client engagements, and contributing to the continued growth and development of our FM Advisory offering.

Our Services Include:

• Strategic and operational reviews
• CAFM / IWMS procurement and implementation
• FM cost benchmarking
• FM strategy design
• Development of FM Asset Management strategies
• Asset verification / 6 facet surveys
• FM audits and health checks
• Technical FM advisory support
• Government Soft Landings
• Statutory Compliance
• Operational readiness
• Maintenance optimisation

The role is based in London, with travel across the UK (and occasionally internationally), including overnight stays, as required.

Key Responsibilities and Behaviours

• Delivery & Client Support
  • Support and where required lead the successful delivery of FM advisory commissions, ensuring high-quality outputs and client satisfaction.
  • Contribute to project delivery across multiple engagements, applying FM best practice and analytical insight.
  • Undertake detailed analysis, develop reports, and support the creation of client deliverables.
  • Assist in workshops, stakeholder engagement activities, and client presentations.
  • Build strong working relationships with client stakeholders and internal teams.
• Technical Contribution
  • Apply knowledge of FM operations, CAFM/IWMS systems, and FM asset management principles to deliver practical solutions.
  • Support FM design reviews, audits, and operational readiness activities.
  • Contribute to data analysis and interpretation to inform recommendations.
  • Assist in the development of methodologies, tools, and best practices.
• Business Development & Growth
  • Support business development activities including research, proposal development, and bid preparation.
  • Contribute to the development of client propositions and marketing materials.
  • Identify potential opportunities within existing client engagements and escalate to senior team members.
• Team & Personal Development
  • Collaborate effectively within project teams, contributing to a positive and high-performing team environment.
  • Support mentoring and knowledge sharing with junior colleagues where appropriate.
  • Take ownership of personal development and actively seek learning opportunities to build capability.
• Commercial & Operational Awareness
  • Demonstrate awareness of project budgets and timelines, supporting efficient delivery.
  • Assist in maintaining quality standards, governance, and risk management processes.
  • Work collaboratively across the wider business, supporting multidisciplinary delivery.

Qualifications & Competencies

As a Senior or Principal Consultant, you will demonstrate:

• Experience supporting delivery of FM advisory or consultancy projects
• Working knowledge of CAFM and IWMS systems
• Understanding of FM asset management principles (e.g. SFG20, planned maintenance)
• Knowledge of FM operations, contract management, and service delivery models
• Strong analytical, problem-solving, and organisational skills
• Ability to engage effectively with stakeholders and work as part of a team

Education, Qualifications & Experience

• Degree qualified (or equivalent) in a relevant discipline, or significant industry experience
• Progress toward or interest in professional accreditation (e.g. IWFM, RICS, CIBSE or similar)
• Experience within FM, consultancy, or a related environment
• Exposure to client-facing project delivery
• Proficient in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Project, Visio)

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.