Insurance Manager

The Insurance Manager is responsible for developing, implementing, and managing Turner & Townsend’s insurance strategy and approach to managing insurance risk, globally. The Insurance Manager ensures the business is adequately protected against potential losses through a cost-effective insurance programme, robust claims management, and proactive management of key risks.

This role can be based in either London or Leeds.

• Lead the design, implementation, and ongoing management of Turner & Townsend’s global insurance programme, ensuring insurance coverage alignment with business needs, identified risks and legal/regulatory requirements.
• Lead the annual insurance renewal programme, including engaging with internal stakeholders and insurance brokers and insurers, as needed.
• Maintain accurate records of insurance policies, claims and supporting documentation.
• Regularly review insurance policies for adequate coverage, identifying gaps and/or exclusions.
• In conjunction with Finance, manage the overarching insurance budget and supporting forecasting of premiums and claims provisioning.

• Oversee the full lifecycle of insurance claims, from initial notification through to resolution, ensuring timely and effective outcomes.
• Act as the main point of contact for significant claims, liaising with internal and external stakeholders, including brokers and insurers, as needed.
• Assess claims data to identify trends and root causes, working alongside the broader Risk Management team to identify opportunities for risk reduction and loss prevention.
• Regularly report on claims/potential claims and costs incurred/provisions needed.

• Provide advice and guidance on insurance-related matters, as required; including liaising with insurance brokers on cover.
• Advise on best practices for risk management, including contractual risk transfer and business continuity planning.
• Work with the broader Risk Management team and other stakeholders to champion a strong risk culture, by driving ongoing awareness initiatives, L&D, etc.
• Conduct periodic risk assessments to understand the evolving risk landscape of the business.
• Implement risk mitigation strategies to reduce the frequency and impact of insurable losses.
• Identify, assess and quantify insurable risks across our operations.
• Assist with mergers and acquisitions due diligence, where necessary.
• Remain abreast of changes in regulatory requirements, insurance markets and emerging risks impacting Turner & Townsend.

• External business advisors including insurance brokers, insurers and lawyers.
• Other functions in Risk Management (RM), including Enterprise Risk Management, Assurance, Legal & Contract risk, Ethics & Compliance and Data Privacy as well as the RM Board.
• Operational teams, including Regional Managing Directors, Regional Boards, Regional RM Board reps, etc.
• Other Central Services teams, such as Finance, HR, etc.
• Executive leadership, including the CEO, COO and CFO.

• Ideally to be professionally qualified (e.g. Cert II or similar), or an equivalent professional qualification.
• Demonstrable insurance management experience, ideally within a global professional services consultancy and/or construction related business to ensure the necessary cover is in place and maintained at all times.
• Demonstrable ability to design and implement a flexible and responsible insurance strategy and plan to respond to our growth strategy.
• Familiarity and commercial awareness of relevant insurance and broking markets.
• Efficiently and effectively communicate complex insurance topics to non-experts.
• Ability to interact with stakeholders at all levels of the business.
• Meticulous attention to detail and strong analytical skills.
• Be able to work flexibly across other time zones when necessary.
• Self-motivated, proactive and resilient.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.