Document Controller in City of London

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. We transform together delivering outcomes that improve people’s lives across real estate, infrastructure, energy and natural resources.

We are currently seeking to recruit a Document Controller to join our team. Initiative and problem solving skills are a must, as are strong interpersonal and communication skills. Possessing experience in implementing document control procedures, setting up, configuring and managing Common Data Environments (CDE) / Electronic Document Management Systems (EDMS) at an administrator level.

• Management and configuration of CDE – Undertake configuration and day to day management of the system, adding and maintaining user accounts and security groups.
• Respond to ad‑hoc requests from users to move or rename any incorrectly uploaded file / document.
• Interface with Project Team and other agreed stakeholders - Act as the main point of contact for all queries and requests relating to the CDE system.
• Provide CDE training and maintain training log – Organise and undertake regular training sessions on the purpose and use of the system for new users and refresher training for existing users.
• Provide advanced training – to super users and local administrators, covering advanced user and administrator CDE functionality.
• Maintain Container Configuration & Workflows – Undertake regular checks on file / document links across the system and fix as required.
• Develop and Maintain User guides – Prepare and update training packs, system user guides and quick reference sheets.
• Manage system compliance and provide compliance reports – Undertake weekly compliance audits with regards to file naming, file storage locations, user access and provide reports to the head of WSO.
• Create new project set ups on CDE – Create new project sites and assign users.
• Support – Provide ad‑hoc reports and information on system usage, compliance and assist with ad‑hoc requests relating to user activity.
• Maintain User Directories, IM Protocol and File naming protocol – Update and maintain the user access matrix, IM and File naming protocols to reflect new projects and users of the system.
• Respond to ad‑hoc requests relating to document management/CDE – Provide ad‑hoc advice and guidance on use of the system and associated user guides and policy documents.

• Experienced Information Manager with 3+ years IM and/or Consultancy experience.
• Experience of a variety of different projects.
• Administrator level experience using at least one of the following: Aconex, ViewPoint/4P, Asite, Bentley, ProjectWise.
• User level experience of at least one other CDE / EDMS or similar system.
• Advanced Microsoft Office skills.
• Excellent interpersonal skills, and the ability to communicate with people at all levels.
• Well organised and able to manage multiple requirements simultaneously.
• Skilled in presenting to groups and delivering training in a variety of mediums.
• Set up and maintenance of workflows within a CDE / EDMS.
• Excellent presentation skills.

• Understanding of Building Information Modelling (BIM) in the context of Information Management and Document Control.
• Running stakeholder workshops.
• Process capture and mapping.
• Use of advanced optional CDE / EDMS features, e.g. e-procurement.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.