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For Companies At a Glance
- Tasks: Manage client relationships and drive account growth in a dynamic environment.
- Company: Growing Managed Service Provider focused on customer success.
- Benefits: Up to £35,000 salary, hybrid working, and clear career progression.
- Why this job: Make a real impact by helping clients maximise their IT value.
- Qualifications: Experience in account management or customer-facing roles is essential.
- Other info: Join a supportive team with exposure to technical and strategic projects.
The predicted salary is between 28000 - 42000 £ per year.
Location: Manchester (M4 1LN)
Salary: Up to £35,000 per annum
Job Type: Full-time, Permanent
Working Pattern: Hybrid (minimum 3 days per week in the office)
About the Role
We are working with a Managed Service Provider (MSP) that is continuing to grow its Customer Success function and is now looking to appoint a Customer Success Team Member. This role focuses on relationship maturity, retention, and proactive account growth. You will act as the main point of contact for a portfolio of managed service clients, moving beyond reactive support to help customers get maximum value from their IT estate. Working closely with technical and strategic teams, you will identify improvement opportunities, recommend solutions, and support long-term account growth.
Key Responsibilities
- Act as the primary point of contact for a dedicated portfolio of managed service clients
- Build strong client relationships to drive high levels of retention and satisfaction
- Proactively identify gaps or improvement opportunities within customer IT environments
- Work with technical and strategic teams to propose solutions aligned to client business goals
- Identify and support upsell and cross-sell opportunities in a consultative manner
- Manage the end-to-end procurement process for hardware and software, from quoting through to order completion
- Support the wider Customer Success team by assisting with tasks across the broader client base
- Conduct regular on-site client visits to build rapport and assess environmental or infrastructure needs
About You
Essential:
- Experience in an MSP, Account Management, Customer Success, or customer-facing service role
- Strong customer service skills with a relationship-led mindset
- Commercial awareness and comfort working towards targets
- Proactive approach, using data and insight to anticipate client needs
- Strong communication and organisational skills
Desirable:
- Background in MSP Account Management or Service Desk–adjacent roles
- Interest in developing a long-term career within Customer Success or managed services
Systems & Tools
Experience with the following systems would be beneficial:
- Autotask PSA
- HubSpot
- Azure DevOps
- Xero
- Microsoft Business Central
- Microsoft Office (Teams, Outlook, etc.)
- Microsoft Project
What’s on Offer
- Salary up to £35,000, depending on experience
- Hybrid working with a Manchester city-centre office (M4 1LN)
- Clear progression within a growing Customer Success team
- Exposure to technical, commercial, and strategic aspects of an MSP
Key Account Manager in Manchester employer: Turner and voce
Contact Detail:
Turner and voce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and have some examples ready to showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Key Account Manager role. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace Key Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in MSPs or customer-facing roles, and don’t forget to showcase those strong customer service skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about Customer Success and how your proactive approach can help our clients get the most out of their IT environments.
Showcase Your Communication Skills: Since this role is all about building relationships, make sure your written application reflects your strong communication skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Turner and voce
✨Know Your Clients
Before the interview, research the company’s client base and understand their needs. Familiarise yourself with common challenges faced by managed service clients and think about how you can help them achieve their goals. This will show your proactive approach and readiness to build strong relationships.
✨Showcase Your Experience
Be prepared to discuss your previous experience in account management or customer success roles. Highlight specific examples where you've successfully retained clients or identified growth opportunities. Use metrics to demonstrate your impact, as this will resonate well with the interviewers.
✨Communicate Clearly
Strong communication skills are essential for a Key Account Manager. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to questions, showing that you value the conversation and can engage effectively with clients.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the company's approach to client retention or how they measure success in their Customer Success team. This demonstrates your interest in the role and helps you assess if the company aligns with your career goals.
