At a Glance
- Tasks: Lead and grow a dynamic Aftersales team, ensuring top-notch service and installation.
- Company: Fast-growing technical products business with a focus on innovation and customer experience.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of Aftersales.
- Other info: Join a rapidly expanding team with exciting career progression opportunities.
- Why this job: Make a real impact in a high-energy environment while driving significant growth.
- Qualifications: Proven leadership in technical field-service operations and strong commercial acumen.
The predicted salary is between 72000 - 88000 £ per year.
This isn't a quiet, desk-based Head of Aftersales role. We're working with a fast-growing, privately owned technical products business where Aftersales is already a multi-million-pound recurring-revenue operation - and is about to become significantly bigger. The business has grown rapidly, is investing through acquisition and expects its field-engineering team to expand materially over the next couple of years. It now needs a senior leader who can take full ownership of Service and Installation, protect the customer experience today and build an operating model capable of supporting the next phase of growth. This is a high-volume, high-friction environment. Breakdowns, installations, scheduling challenges, parts issues, and customer escalations all land within Aftersales. You'll need the energy and resilience to deal with that reality - without becoming another person buried in the day-to-day.
The Role
- Own the complete Aftersales function, covering both Service and Installation, with direct accountability for the P&L, customer performance and development of the team.
- Own and grow Aftersales revenue while protecting margin.
- Turn the installed customer base into more predictable recurring revenue through service contracts, calibration, warranty, parts and consumables.
- Lead a national field-engineering operation of 20+ engineers plus subcontractors, with significant further growth planned.
- Improve SLAs, first-time fix, engineer utilisation, response time, quote conversion and contract renewal.
- Own senior relationships with key customers and personally lead the escalations that matter.
- Develop Coordinators, managers and support teams rather than becoming another 'doer' in the department.
- Present Aftersales performance and P&L directly to the board.
Who We're Looking For
- Your exact product background is less important than having genuinely led a technical field-service or Aftersales operation at scale.
- Experience owning an Aftersales, field-service or service P&L - ideally £1.5m+.
- Leadership of a distributed field engineer workforce through lead engineers and a coordination/scheduling team.
- Senior ownership of national or key customer relationships.
- Strong commercial understanding of margin, WIP, debtor days, engineer revenue per hour, first-time fix and utilisation.
- Experience with field-service technology such as BigChange, ServiceMax, Simpro, Salesforce Field Service or Microsoft Dynamics Field Service.
- Confidence presenting performance and P&L to a board or ownership group.
Direct garage equipment, MOT, vehicle lift, brake-test, tyre or wheel-alignment experience would be highly relevant, but strong candidates may equally come from material handling, capital equipment, industrial machinery or other technical field-service environments.
Head of After Sales in Doncaster employer: Turner and voce
Join our dynamic team as a Vehicle Habitation Technician, where you'll enjoy a supportive workshop environment and the opportunity to work on a diverse range of motorhomes and campervans. We prioritise employee growth with ongoing training and development opportunities, ensuring you can enhance your skills while contributing to a stable and growing business. If you're looking for meaningful work that goes beyond standard vehicle servicing, this is the perfect place for you.
StudySmarter Expert Advice🤫
We think this is how you could land Head of After Sales in Doncaster
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of After Sales at Turner and voce!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Turner and voce or be willing to refer you for that Head of After Sales position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Turner and voce who’s on the lookout for their next Head of After Sales star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of After Sales role at Turner and voce!
We think you need these skills to ace Head of After Sales in Doncaster
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Turner and voce. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Turner and voce
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Turner and voce. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
