At a Glance
- Tasks: Lead and grow a dynamic Aftersales team, ensuring top-notch service and installation.
- Company: Fast-growing technical products business with a focus on innovation and customer experience.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of Aftersales.
- Other info: Join a rapidly expanding team with exciting career progression opportunities.
- Why this job: Make a real impact in a high-energy environment while driving significant growth.
- Qualifications: Proven leadership in technical field-service operations and strong commercial acumen.
The predicted salary is between 72000 - 88000 £ per year.
This isn't a quiet, desk-based Head of Aftersales role. We're working with a fast-growing, privately owned technical products business where Aftersales is already a multi-million-pound recurring-revenue operation - and is about to become significantly bigger. The business has grown rapidly, is investing through acquisition and expects its field-engineering team to expand materially over the next couple of years. It now needs a senior leader who can take full ownership of Service and Installation, protect the customer experience today and build an operating model capable of supporting the next phase of growth. This is a high-volume, high-friction environment. Breakdowns, installations, scheduling challenges, parts issues, and customer escalations all land within Aftersales. You'll need the energy and resilience to deal with that reality - without becoming another person buried in the day-to-day.
The Role
- Own the complete Aftersales function, covering both Service and Installation, with direct accountability for the P&L, customer performance and development of the team.
- Own and grow Aftersales revenue while protecting margin.
- Turn the installed customer base into more predictable recurring revenue through service contracts, calibration, warranty, parts and consumables.
- Lead a national field-engineering operation of 20+ engineers plus subcontractors, with significant further growth planned.
- Improve SLAs, first-time fix, engineer utilisation, response time, quote conversion and contract renewal.
- Own senior relationships with key customers and personally lead the escalations that matter.
- Develop Coordinators, managers and support teams rather than becoming another 'doer' in the department.
- Present Aftersales performance and P&L directly to the board.
Who We're Looking For
- Your exact product background is less important than having genuinely led a technical field-service or Aftersales operation at scale.
- Experience owning an Aftersales, field-service or service P&L - ideally £1.5m+.
- Leadership of a distributed field engineer workforce through lead engineers and a coordination/scheduling team.
- Senior ownership of national or key customer relationships.
- Strong commercial understanding of margin, WIP, debtor days, engineer revenue per hour, first-time fix and utilisation.
- Experience with field-service technology such as BigChange, ServiceMax, Simpro, Salesforce Field Service or Microsoft Dynamics Field Service.
- Confidence presenting performance and P&L to a board or ownership group.
Direct garage equipment, MOT, vehicle lift, brake-test, tyre or wheel-alignment experience would be highly relevant, but strong candidates may equally come from material handling, capital equipment, industrial machinery or other technical field-service environments.
Head of After Sales in Doncaster employer: Turner and voce
Join our dynamic team as a Vehicle Habitation Technician, where you'll enjoy a supportive workshop environment and the opportunity to work on a diverse range of motorhomes and campervans. We prioritise employee growth with ongoing training and development opportunities, ensuring you can enhance your skills while contributing to a stable and growing business. If you're looking for meaningful work that goes beyond standard vehicle servicing, this is the perfect place for you.
