At a Glance
- Tasks: Be the go-to person for customers and the workshop team, ensuring smooth vehicle servicing.
- Company: Join a well-established automotive business opening a brand-new branch.
- Benefits: Enjoy autonomy, creativity, and the chance to shape customer experiences.
- Other info: Opportunity for growth and to bring your ideas to life.
- Why this job: Make a real impact in a dynamic environment while building strong customer relationships.
- Qualifications: Experience in a similar role and strong communication skills are essential.
The Role We are looking for an experienced Vehicle Service Advisor to be the link between our customers and workshop team.
This is an exciting opportunity to join a well-established automotive business as they open a brand-new branch.
You’ll have the chance to play a key role in shaping the customer experience, working closely with the Workshop Controller and having the freedom to bring your own ideas, personality, and creativity to the role.
Rather than being just another number in a large group, you’ll have the autonomy to make an impact, build strong customer relationships, and help create something special from the ground up.
- What You’ll Be Doing
- Welcoming customers and discussing vehicle issues
- Booking vehicles into the workshop system
- Preparing service and repair estimates
- Communicating with technicians about work required
- Updating customers on progress and costs
- Ordering parts when needed
- Managing invoices, payments, and paperwork
- Supporting warranty claims and service plans
- Maintaining accurate customer records
- Delivering excellent customer service at all times What We’re Looking For
- Experience as a Service Advisor, Automotive Receptionist, or similar role
- Good understanding of vehicle servicing and repairs
- Strong customer service and communication skills
- Organised and able to handle multiple jobs
- Comfortable using workshop or DMS computer systems
- Full UK driving licence preferred Bonus Skills (Not Essential)
- Multi-brand vehicle experience
- Warranty administration knowledge
- Sales or upselling experience
- Knowledge of Garage Hive If you feel like you could be the person we're looking for, apply today! We'd love to hear from you
Vehicle Service Advisor in Burton upon Trent employer: Turner and voce
Turner and Voce is an exceptional employer that champions a four-day working week and hybrid work arrangements, fostering a culture of flexibility and work-life balance. With a strong emphasis on professional growth and team development, employees are encouraged to thrive in their roles while contributing to the success of a dynamic payroll function in Little Eaton. Join us to be part of a supportive environment where your expertise will be valued and your career can flourish.
