At a Glance
- Tasks: Manage office operations, support admin duties, and assist with events and social media.
- Company: Join a dynamic team at Turnbull, fostering a supportive work environment.
- Benefits: Enjoy 25 days holiday, pension contributions, healthcare, and discounts from retailers.
- Other info: Opportunities for training, team building, and a commitment to diversity and inclusion.
- Why this job: Be the backbone of our office and make a real difference in a vibrant setting.
- Qualifications: Previous admin experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
What you'll do
As the only Support Services Administrator onsite, you will play a key role in establishing the Turnbull offices at SZC and supporting general administration duties.
- Manage the day to day running of the office, including ordering stationery and managing desk/parking trackers
- Scan and upload records onto in‑house software (Share Point)
- Arrange meetings by scheduling appropriate times, booking rooms, planning refreshments, and preparing documentation
- Manage correspondence via the joint admin inbox
- Draft, format and print relevant documents
- Administer bespoke CRM systems for a variety of requests
- Maintain accurate records of data
- Support the wider team with ad‑hoc administrative requests
- Support local events, including managing merchandise
- Handle logistical and operational requests, including fuel card management and vehicle repair and maintenance requests
- Assist the Social Media Specialist with ad‑hoc requests and content creation
Occasional travel to the South West for training and team building will also be required.
- What you'll need
- Previous office management / administration experience
- Excellent attention to detail and record‑keeping skills
- The ability to work independently and as part of a team
- Strong time‑management and prioritisation skills
- Exceptional communication and customer‑service skills
- Ability to maintain an understanding of multiple systems and processes
- Proficiency in Microsoft Office packages (e. g. Excel, Word, Power Point)
- The ability to multitask
- Resilience and confidence in building relationships with all levels
In addition, you may be required to take part in routine weekend standby cover, which is compensated in addition to the set salary.
- What you'll receive
- 25 days holiday rising to 28 with length of service (Pro Rata)
- Up to 20% combined pension contribution
- The opportunity to buy up to ten days’ holiday and sell up to five each year
- A performance‑related bonus of around 5%
- A healthcare package supporting your healthcare costs
- A £1,000 referral fee for recommending a colleague
- Life assurance of up to eight times your salary
- Sustainable benefits including electric vehicle and cycle‑to‑work schemes
- Family‑friendly policies including enhanced maternity and paternity leave
- One paid volunteering day each year
- Cashback and discounts from over 3,000 retailers
- Additional information
We welcome applicants of all backgrounds and are a Disability Confident Employer.
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Support Services Administrator employer: Turnbull Infrastructure & Utilities Ltd
Turnbull is an exceptional employer, offering a dynamic work environment that prioritises professional development and career progression. With a strong commitment to employee wellbeing, we provide generous benefits including up to 28 days of holiday, a substantial pension contribution, and a healthcare package, all while fostering a culture of safety and sustainability in the utilities sector. Join us in making a meaningful impact on local communities through innovative engineering solutions at our Sizewell C Project.
Contact Details:
Turnbull Infrastructure & Utilities Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Services Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Turnbull Infrastructure & Utilities Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Turnbull Infrastructure & Utilities Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Services Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Turnbull Infrastructure & Utilities Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Turnbull Infrastructure & Utilities Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Turnbull Infrastructure & Utilities Ltd!
How to prepare for a job interview at Turnbull Infrastructure & Utilities Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
