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- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Join Turnbull & Asser, a prestigious British shirtmaker with a rich heritage.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Engage with a diverse clientele and develop lasting relationships in a stylish setting.
- Why this job: Be part of a family-run brand that values craftsmanship and customer experience.
- Qualifications: 5+ years in luxury retail, strong communication skills, and a passion for menswear.
The predicted salary is between 30000 - 40000 £ per year.
Turnbull & Asser is the definitive British shirtmaker and has made shirts in England since 1885. Rich in history and yet forward-thinking, over the years Turnbull has dressed heads of state, style icons and stars of stage and screen in beautifully made British shirts. The company continues to make a complete wardrobe – specialising in shirts and ties – for those who appreciate clothes that stand the test of time. Today, Turnbull & Asser is proud to be a family‑run heritage maker.
We are looking for an experienced, knowledgeable and presentable individual to join our retail team. Turnbull and Asser’s reputation is built on exacting standards. From our quality and design through to our customer service. We expect our sales associates to uphold and reinforce those standards. Applicants will have experience working within luxury retail, have an eye for detail and be driven by achieving sales through excellent customer care. Experience within Menswear and/or Womenswear and Bespoke and Tailoring would be a distinct advantage. The successful candidate will engage in all aspects of the day to day running of the store. A good standard of written and spoken English is essential.
ROLES AND RESPONSIBILITIES- Being presentable and well-groomed at all times.
- Maximising the potential of each customer visit.
- Invite customers to include their details on our client list.
- Ensuring that the customer has been sold the correct, desired item.
- Create a memorable personalised brand experience for our customers.
- Possess meticulous attention to details and appreciate ingenuity and British Heritage.
- Learning the history of the company.
- Guide clients through the Ready to Wear, Bespoke and MTM journey with expert advice on style, fits, and fabrics.
- Handle client inquiries and concerns with utmost professionalism and efficiency.
- Drive and exceed sales targets for Ready to Wear, MTM and Bespoke departments.
- Deal with new and existing clients in a respectful and courteous way.
- Correct use of the POS system and achieve the commercial objectives.
- Interact with all coworkers in a respectful and courteous way.
- Correctly put away daily deliveries.
- Due care and attention paid to all forms of written documentation.
- Seek to engage with, and introduce the brand to all visitors to the store.
- Develop and nurture relationships with new and existing customers.
- Demonstrate product knowledge and continually look for ways to expand.
- Effective use of the customer profile function.
- Exceptional sales and customer service skills.
- Help to ensure the highest retail standards are apparent at all times, front and back of house.
- Assisting with daily replenishment deliveries requirements.
- Advanced fitting and measurement capabilities.
- Expert understanding of tailoring, fabrics and garment construction.
- Minimum 5 years experience, working within the luxury and tailoring retail sector.
- Experience of Made to Measure and Bespoke service would be a distinct advantage.
- Fluent in English, written and spoken.
- Good time keeping and flexible approach to work.
- Outstanding communication and interpersonal abilities, team player.
- Passion for menswear and craftsmanship.
- Understanding and knowledge of British Heritage.
Sales Assistant employer: Turnbull & Asser
Contact Detail:
Turnbull & Asser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Turnbull & Asser's history, their craftsmanship, and what makes their shirts stand out. This knowledge will not only impress during interviews but also help you connect with customers when you land the job.
✨Tip Number 2
Dress to impress! Since you're aiming for a role in luxury retail, make sure your appearance reflects the high standards of Turnbull & Asser. Show off your personal style while keeping it polished and professional – it’s all about making that first impression count!
✨Tip Number 3
Practice your sales pitch! Think about how you would engage a customer looking for a bespoke shirt. Role-play with a friend or in front of the mirror to refine your approach. The more confident you are in your delivery, the better your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Turnbull & Asser family. Don’t forget to follow up after applying – a little persistence can go a long way!
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in luxury retail. We want to see how you've excelled in customer service and sales, so share specific examples that showcase your skills!
Be Presentable in Your Writing: Just like we expect you to be well-groomed in person, your written application should reflect that professionalism too. Use clear, concise language and pay attention to detail – it’s all part of making a great first impression!
Demonstrate Your Passion: Let us know why you’re excited about the role and the brand! Share your passion for menswear, craftsmanship, and British heritage in your application. This will help us see how you align with our values at Turnbull & Asser.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Turnbull & Asser
✨Know Your Stuff
Before heading into the interview, make sure you’ve done your homework on Turnbull & Asser. Familiarise yourself with their history, craftsmanship, and the types of products they offer. This will not only show your genuine interest but also help you answer questions more confidently.
✨Dress to Impress
Given that this is a luxury retail position, your appearance matters. Dress in smart, professional attire that reflects the brand's image. Being well-groomed and presentable will demonstrate that you understand the standards expected in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, especially in luxury retail. Think of specific examples where you exceeded sales targets or provided exceptional customer service. Highlighting your ability to create memorable experiences for customers will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, training opportunities, or how they measure success in the sales team. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.