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- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Join the iconic British shirtmaker with a rich heritage since 1885.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Engage with a diverse clientele and develop lasting relationships.
- Why this job: Be part of a prestigious brand and enhance your skills in luxury retail.
- Qualifications: 5 years in luxury retail, strong communication skills, and a passion for menswear.
The predicted salary is between 30000 - 40000 £ per year.
Turnbull & Asser is the definitive British shirtmaker and has made shirts in England since 1885. Rich in history and yet forward-thinking, over the years Turnbull has dressed heads of state, style icons and stars of stage and screen in beautifully made British shirts. The company continues to make a complete wardrobe – specialising in shirts and ties – for those who appreciate clothes that stand the test of time. Today, Turnbull & Asser is proud to be a family-run heritage maker.
We are looking for an experienced, knowledgeable and presentable individual to join our retail team. Turnbull and Asser’s reputation is built on exacting standards. From our quality and design through to our customer service, we expect our sales associates to uphold and reinforce those standards. Applicants will have experience working within luxury retail, have an eye for detail and be driven by achieving sales through excellent customer care. Experience within Menswear and/or Womenswear and Bespoke and Tailoring would be a distinct advantage. The successful candidate will engage in all aspects of the day-to-day running of the store. A good standard of written and spoken English is essential.
Roles and Responsibilities:- Being presentable and well-groomed at all times.
- Maximizing the potential of each customer visit.
- To invite customers to include their details on our client list.
- Ensuring that the customer has been sold the correct, desired item.
- Create a memorable personalized brand experience for our customers.
- Possess meticulous attention to detail and appreciate ingenuity and British Heritage.
- Learning the history of the company.
- Guide clients through the Ready to Wear, Bespoke and MTM journey with expert advice on style, fits, and fabrics.
- Handle client inquiries and concerns with utmost professionalism and efficiency.
- Drive and exceed sales targets for Ready to Wear, MTM and Bespoke departments.
- Dealing with new and existing clients in a respectful and courteous way.
- Correct use of the POS system and achieve the commercial objectives.
- To interact with all coworkers in a respectful and courteous way.
- Correctly putting away daily deliveries.
- Due care and attention paid to all forms of written documentation.
- Seek to engage with, and introduce the brand to all visitors to the store.
- Develop and nurture relationships with new and existing customers.
- Demonstrate product knowledge and continually look for ways to expand.
- Effective use of the customer profile function.
- Exceptional sales and customer service skills.
- Help to ensure the highest retail standards are apparent at all times, front and back of house.
- Assisting with daily replenishment deliveries requirements.
- Advanced fitting and measurement capabilities.
- Expert understanding of tailoring, fabrics and garment construction.
- Minimum 5 years experience, working within the luxury and tailoring retail sector.
- Experience of Made to Measure and Bespoke service would be a distinct advantage.
- Fluent in English, written and spoken.
- Good time keeping and flexible approach to work.
- Outstanding communication and interpersonal abilities, team player.
- Passion for menswear and craftsmanship.
- Understanding and knowledge of British Heritage.
Sales Assistant in London employer: Turnbull & Asser
Contact Detail:
Turnbull & Asser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Turnbull & Asser's history, their products, and what makes them stand out in the luxury market. This knowledge will not only impress during interviews but also help you connect with customers.
✨Tip Number 2
Network like a pro! Attend industry events or visit the store to meet current employees. Building relationships can give you insider info on job openings and even a foot in the door. Plus, it shows your genuine interest in the brand!
✨Tip Number 3
Practice your sales pitch! Think about how you would engage a customer looking for a bespoke shirt. Role-play scenarios with friends or family to refine your approach and boost your confidence before any interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales Assistant in London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in luxury retail and any specific knowledge about menswear or bespoke tailoring. We want to see how your background aligns with our high standards!
Be Presentable in Your Application: Just like we expect you to be well-groomed in-store, your application should reflect that too! Use a clean format and professional language to make a great first impression.
Demonstrate Your Passion: Let us know why you're passionate about menswear and British heritage. Share any personal stories or experiences that connect you to our brand and its values.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you!
How to prepare for a job interview at Turnbull & Asser
✨Know Your Brand Inside Out
Before the interview, dive deep into Turnbull & Asser's history and values. Familiarise yourself with their products, especially their shirts and bespoke services. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Dress to Impress
As a Sales Associate in luxury retail, your appearance matters. Make sure you’re well-groomed and dressed in a way that reflects the brand’s standards. Choose an outfit that showcases your understanding of menswear and tailoring, as this will set the tone for your professionalism.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you maximised customer satisfaction and drove sales. This is crucial for a role that focuses on creating memorable brand experiences.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company culture, team dynamics, or specific sales targets. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Plus, it demonstrates your proactive approach to engaging with potential clients.