Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage reception duties and provide top-notch customer service in a luxury retail environment.
- Company: Join a prestigious bespoke store known for its exceptional service and quality.
- Benefits: Gain valuable experience, develop communication skills, and work in a dynamic team.
- Other info: Perfect opportunity for detail-oriented team players looking to grow in customer service.
- Why this job: Be the face of the company and make a lasting impression on clients and customers.
- Qualifications: High school diploma or relevant experience; strong communication and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
Outline of Role:
Situated in the Bespoke store area, this role is responsible for the reception and general administration duties. The post holder will assist colleagues, customers and clients with their needs to ensure the smooth running and efficiency of the Bespoke Department.
Role Details:
- Monitor and manage inboxes, faxes and post
- Managing bespoke administration (filing the dockets, doing shipping labels for both shops, customer liaison, process invoices, preparing reports and files as required)
- Ordering bespoke cloth
- Communicating with the factory to ensure the orders are ready in time
- Organising the company’s stationery for both Jermyn Street and Bury Street
- Screening telephone calls, enquiries and requests, and handling them appropriately
- High-level customer service to VIP clients
- Diary/calendar management and appointment making
- Provide all aspects of organisational and administrative support for the Bespoke and Customer Service teams
- Main point of contact for all employees, customers and clients
- Manage office contracts and facilities
- Ad hoc projects as required
Requirement:
The ideal candidate will possess the following characteristics:
- Professional, confident, calm and efficient
- Ability to work under pressure, multi-task and prioritise
- Problem solving without supervision
- Effective project management
- Ability to troubleshoot and manage expectations
- Good writing, communication and representative skills
- Ability to interact with professionals at all levels and maintain relationships
- Good IT skills
- Excellent Customer Service and telephone manner
- Have a “can-do” attitude
The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, invoices, liaising with customers and production, general clerical support).
Responsibilities:
- Answer and direct phone calls
- Distribute mail
- Create reports
- Luxury retail customer service experience
- Act as first point of contact for visitors
Qualifications:
- High school diploma or relevant work experience
- Ability to maintain a positive attitude
- Excellent communication skills
Reception and Customer Service Assistant in London employer: Turnbull & Asser
Contact Detail:
Turnbull & Asser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Customer Service Assistant in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Reception and Customer Service Assistant role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your skills and experience. Highlight your customer service expertise and how you can keep things running smoothly in their Bespoke Department.
✨Tip Number 3
Stay organised! Keep track of all the roles you've applied for and follow up if you haven't heard back. A polite email can show your enthusiasm and help you stand out from the crowd.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of landing that interview.
We think you need these skills to ace Reception and Customer Service Assistant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Reception and Customer Service Assistant role. Highlight your customer service experience and any admin tasks you've handled before – we want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're the perfect fit for us. Mention specific examples of how you've provided high-level customer service or managed multiple tasks effectively.
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and colleagues, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Turnbull & Asser
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception and Customer Service Assistant. Familiarise yourself with tasks like managing inboxes, handling customer queries, and supporting the Bespoke Department. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Customer Service Skills
Since this role involves high-level customer service, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer or resolved a tricky issue. This will highlight your 'can-do' attitude and problem-solving abilities.
✨Practice Your Communication Style
As the first point of contact for visitors, your communication skills are crucial. Practice speaking clearly and confidently about your experiences. You might even want to rehearse common interview questions with a friend to ensure you come across as professional and approachable.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities, so be ready to discuss how you manage multiple tasks and prioritise effectively. Share examples of how you've handled busy periods or managed projects in the past. This will show that you can thrive under pressure and keep everything running smoothly.