At a Glance
- Tasks: Manage daily ecommerce operations and enhance customer experience in a fast-paced environment.
- Company: Exciting fashion retail company based in Mayfair, London.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth in ecommerce.
- Other info: Collaborative culture with a focus on learning and development.
- Why this job: Join a dynamic team and make an impact on online sales and customer satisfaction.
- Qualifications: 2+ years in ecommerce, Shopify experience, and a passion for fashion.
The predicted salary is between 30000 - 40000 £ per year.
This is a full‑time, on‑site role for an Ecommerce Assistant based in Greater London. The Ecommerce Assistant will manage day‑to‑day ecommerce operations, assist in order processing, invoicing, and ensure an exceptional customer experience. Other responsibilities include liaising with customers, providing tailored support, and contributing to the enhancement of online sales and services.
This hands‑on position requires an organised and detail‑oriented individual who can manage multiple tasks in a fast‑paced environment. The assistant will support the day‑to‑day management of the website, assist with trading activity, and work closely with internal teams and external partners.
Key Responsibilities- Handle day‑to‑day operations of the UK and US Shopify stores
- Support product launches and merchandising updates, keeping in line with delivery and marketing calendars
- Responsible for product uploads and maintaining product listings, from titles, descriptions, pricing, images, metafields and tags
- Handle all content changes, from weekly homepage updates and visual merchandising to creating collections and building pages
- Assist with development and projects, such as QA ahead of changes to the site, checking links, pages, and UX issues, alongside general site maintenance
- Assist in coordinating ecommerce shoots, handling communication with partner studios, monitoring deliveries of samples, reviewing and uploading assets upon receipt
- Assist with weekly and monthly trade and performance reports, highlighting key insights
- Monitor overall website performance, including conversion rate, average order value, and UX
- Minimum of 2 years’ experience in an ecommerce role within the retail or fashion industry
- Minimum of 2 years’ experience using Shopify and GA4
- Proficient with Microsoft Office, particularly Excel
- Highly organised with excellent attention to detail
- Strong interest in fashion and craftsmanship
- Strong interest and desire to progress within ecommerce and digital trading
- Understanding or experience with Brightpearl
- Basic understanding of SEO and digital marketing channels
- Understanding of UX and customer journey principles
- Proactive and positive approach
- Strong written and verbal communication skills
- Comfortable working with data and reporting tools, with a logical and analytical mindset
- Collaborative team player who is eager to learn and develop
Ecommerce Assistant employer: Turnbull & Asser
As an Ecommerce Assistant in the vibrant heart of Mayfair, London, you will thrive in a dynamic and supportive work environment that champions creativity and innovation. Our company prioritises employee growth, offering tailored training and development opportunities to help you advance your career in the fast-paced ecommerce sector. With a strong focus on collaboration and a commitment to delivering exceptional customer experiences, we ensure that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce and fashion industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous ecommerce projects, especially if you've worked with Shopify. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Be ready to discuss how you can enhance their online sales and customer experience. Tailor your answers to reflect their values and goals.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to stay updated on new opportunities that pop up.
We think you need these skills to ace Ecommerce Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your ecommerce experience, especially with Shopify, and any relevant achievements that show you can handle the fast-paced environment we thrive in.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for ecommerce and fashion. Share specific examples of how you've contributed to online sales or improved customer experiences in previous roles.
Show Off Your Attention to Detail:In ecommerce, details matter! When submitting your application, double-check for typos and formatting issues. A polished application shows us you’re organised and detail-oriented, just like we need for this role.
Apply Through Our Website:We love it when candidates apply directly through our website! It helps us keep track of applications better. Plus, you’ll get a feel for our brand and values, which is super important for us at StudySmarter.
How to prepare for a job interview at Turnbull & Asser
✨Know Your Ecommerce Stuff
Make sure you brush up on your ecommerce knowledge, especially around Shopify and GA4. Be ready to discuss your previous experiences in managing online stores and how you've contributed to sales growth. This shows you're not just familiar with the tools but also understand their impact on business.
✨Show Off Your Organisational Skills
Since this role requires juggling multiple tasks, prepare examples that highlight your organisational abilities. Think of times when you successfully managed competing priorities or streamlined processes. This will demonstrate that you can thrive in a fast-paced environment.
✨Be Customer-Centric
The job involves ensuring an exceptional customer experience, so be ready to share how you've handled customer interactions in the past. Discuss any tailored support you've provided and how it positively impacted customer satisfaction. This will show your commitment to putting customers first.
✨Get Familiar with Fashion Trends
As a fashion-focused role, it's essential to have a good grasp of current trends and craftsmanship. Do some research on the latest in the industry and be prepared to discuss your insights. This will reflect your passion for the field and your eagerness to contribute to the brand's success.
