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For Companies At a Glance
- Tasks: Lead training and quality initiatives to boost service standards and associate satisfaction.
- Company: Join Trump Hotels, a leader in luxury hospitality focused on excellence and continuous improvement.
- Benefits: Enjoy competitive pay, transport subsidies, discounts, and access to resort facilities.
- Why this job: Be part of a culture that values growth, innovation, and personal development in a dynamic environment.
- Qualifications: Must have a degree in Hospitality or HR, with training experience preferred.
- Other info: Full-time role with flexible shifts and occasional travel for training.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
To provide a value-adding, proactive and supportive learning, development and training function for all associates, contributing to the successful delivery of the resorts Key Performance Indicators (KPIs) relating to service standards, audits, associate satisfaction, guest satisfaction and profitability. To drive and promote a culture of continuous improvements by developing and delivering effective and innovative operational training initiatives aligned to Forbes Travel Guide and AA Hotel Quality Standards, which embrace the Trump Hotel brand standards and values, and support associates in achieving their personal and professional goals. Ensure the companys Equal Opportunity Policy is maintained in relation to learning and development opportunities for all associates.
This position is available on a full-time basis. Theshift pattern of the role will mirror operational shift patterns, 5 days out of 7, over Monday to Sunday weekly(including early, late and night shifts if required)to maximise training impact for all associates across all departments. There would be occasional travelto attend training courses when required.
Training Development & Delivery
- Develop an effective annual Operational Training Plan which meets the needs of associatesand assists the resort in achieving its Key Performance Indicators
- Participate in the successful delivery of Trump Hotels training initiatives and programmes, including the resorts onboarding/induction programmes
- Support managers in creating effective development plans for associates, identifying key training requirements and cross-training opportunities
Quality Assurance:
- Through training delivery, reinforce service standards aligned to Forbes Travel Guide, Trump Hotel and the AA Hotel Quality Standards
- Conduct internal audits and assessments to ensure compliance with quality standards
Employee Development and Coaching:
- Promote a culture of continuous improvement through employee development and quality initiatives
Reporting and Analytics:
- Maintain accurate records of training programmes, employee progress, and performance assessments. Utilise the MAPAL platform for tracking training activities, when required
- Generate reports on training activities, quality assessments, and improvement metrics for management review
Collaboration:
- Work closely with the Executive Committee, HODs, HR, operations, and support departments to ensure alignment between training initiatives and organisational KPIs
- Support to ensure all mandatory Fire, Life Safety, First Aid and other H&S/ Security training requirements are carried out in accordance with legislative requirements and company guidelines.
CANDIDATE SPECIFICATION
- Must be eligible to live and work within the UK
- Undergraduate degree (or equivalent) in Hospitality Management or Human Resource Management preferred
- Relevant certifications in training, quality management, or process improvement (e.g., Six Sigma, Lean, ISO certifications) would be of added benefit.
- Previous operational and training experience within a luxury hotel environment preferred
- Experience in successfully developing and delivering training programs (including operational/ craft training) to groups of various sizes preferred.
- Knowledge of the Forbes Travel Guide and AA Hotel Quality Standards is preferred.
AMRT1_UKCT
Training & Quality Manager employer: Turnberry Resort, Scotland
Contact Detail:
Turnberry Resort, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Quality Manager
✨Tip Number 1
Familiarize yourself with the Forbes Travel Guide and AA Hotel Quality Standards. Understanding these standards will not only help you in interviews but also demonstrate your commitment to quality and excellence in hospitality.
✨Tip Number 2
Network with professionals in the luxury hotel industry. Attend relevant events or join online forums where you can connect with others who have experience in training and quality management within hotels.
✨Tip Number 3
Showcase your previous training and operational experience by preparing specific examples of successful training programs you've developed or delivered. This will highlight your ability to meet the needs of associates and contribute to KPIs.
✨Tip Number 4
Be ready to discuss how you promote a culture of continuous improvement. Think of strategies or initiatives you've implemented in the past that align with this goal, as it’s crucial for the role.
We think you need these skills to ace Training & Quality Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Training & Quality Manager position. Understand the key responsibilities and required qualifications, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous operational and training experience within a luxury hotel environment. Mention specific training programs you have developed or delivered, and how they align with the company's focus on quality standards.
Showcase Your Skills: Make sure to highlight any relevant certifications in training, quality management, or process improvement, such as Six Sigma or Lean. This will demonstrate your commitment to professional development and your ability to contribute to the company's goals.
Personalize Your Application: Craft a personalized cover letter that reflects your understanding of the Trump Hotel brand values and how you can contribute to their culture of continuous improvement. Use specific examples from your past experiences to illustrate your points.
How to prepare for a job interview at Turnberry Resort, Scotland
✨Understand the Company Culture
Familiarize yourself with the Trump Hotel brand standards and values. Show how your personal values align with their commitment to service excellence and continuous improvement.
✨Highlight Relevant Experience
Prepare to discuss your previous operational and training experience in a luxury hotel environment. Be ready to provide specific examples of training programs you've developed and delivered.
✨Demonstrate Knowledge of Standards
Brush up on the Forbes Travel Guide and AA Hotel Quality Standards. Be prepared to explain how you would ensure compliance with these standards through effective training initiatives.
✨Showcase Your Analytical Skills
Discuss your experience with reporting and analytics related to training programs. Highlight how you have used data to track employee progress and improve training outcomes.
