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- Tasks: Lead the concierge team and provide exceptional guest experiences at a luxury resort.
- Company: Prestigious hotel managed by The Trump Organisation, offering diverse luxury amenities.
- Benefits: Competitive salary, staff discounts, and opportunities for career advancement.
- Why this job: Be the face of luxury hospitality and create unforgettable moments for guests.
- Qualifications: Experience in hospitality and strong leadership skills required.
- Other info: Join a dynamic team in a stunning 827-acre resort environment.
The predicted salary is between 36000 - 60000 £ per year.
PROPERTY
The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort. The property is owned and managed by The Trump Organisation.
POSITION PURPOSE
As the Head Concierge, you will be the ambassador of the hotel.
Head Concierge... employer: Turnberry Resort, Scotland
Contact Detail:
Turnberry Resort, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge...
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at luxury hotels. Attend events or join online groups to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you can enhance the guest experience as Head Concierge.
✨Tip Number 3
Research the property! Familiarise yourself with the hotel’s offerings, like the Spa at Turnberry and the golf courses. This knowledge will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows us that you're keen on joining our team and ready to take on the challenge of being the Head Concierge.
We think you need these skills to ace Head Concierge...
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Head Concierge role. Highlight your relevant experience in hospitality and customer service, and connect it to what we’re looking for at our luxury hotel.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you the best fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Turnberry Resort, Scotland
✨Know the Property Inside Out
Before your interview, make sure you’re familiar with every aspect of the hotel and its offerings. Understand the luxury services provided, the layout of the property, and the unique experiences available to guests. This knowledge will show your passion for the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
As the Head Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlight your problem-solving skills and ability to handle difficult situations with grace. This will demonstrate that you can maintain the high standards expected at a luxury hotel.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations that may arise in the role. Think about scenarios involving guest complaints, special requests, or coordinating events. Practising your responses will help you articulate your thought process and decision-making skills during the interview.
✨Dress the Part
First impressions matter, especially in a luxury environment. Dress professionally and appropriately for the interview. This not only shows respect for the company but also reflects the standards you would uphold as the Head Concierge. Remember, you’re showcasing your ability to represent the hotel’s brand.
