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- Tasks: Welcome guests, answer questions, and resolve issues with a smile.
- Company: Join the legendary Trump Turnberry team known for exceptional service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a prestigious hotel and make memorable experiences for guests.
- Qualifications: No prior experience needed; just bring your enthusiasm and people skills!
- Other info: Perfect for high school and college students looking for flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Trump Turnberry is ready to receive applications from exceptional, talented individuals who are eager to join our legendary team.
Position Purpose:
To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check-in, check-out duties and receive payments from guests.
Essential Functions:
- Ensure prompt, efficient and courteous reception of guests
- Record and administer …
ZIPC1_UKCT
Guest Service Agent employer: Turnberry Resort, Scotland
Contact Detail:
Turnberry Resort, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent
✨Tip Number 1
Familiarize yourself with the hotel and its services. Knowing the ins and outs of Trump Turnberry will help you answer guest questions confidently and provide exceptional service.
✨Tip Number 2
Practice your communication skills. As a Guest Service Agent, you'll need to interact with guests from diverse backgrounds, so being clear and friendly is key.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from past experiences where you've successfully resolved issues, as this will demonstrate your capability to handle guest concerns.
✨Tip Number 4
Be prepared for a fast-paced environment. Highlight any experience you have in similar roles or settings, as this will show that you can thrive under pressure.
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Service Agent position. Understand the essential functions and responsibilities, as this will help you tailor your application to highlight relevant experiences.
Highlight Customer Service Skills: In your CV and cover letter, emphasize your customer service skills and any previous experience in hospitality. Use specific examples that demonstrate your ability to welcome guests, resolve issues, and provide excellent service.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role at Trump Turnberry. Mention why you want to join their team and how your skills align with their values and mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Turnberry Resort, Scotland
✨Show Your Hospitality Skills
As a Guest Service Agent, your ability to make guests feel welcome is crucial. Be prepared to share examples of how you've provided excellent customer service in the past.
✨Know the Hotel Inside and Out
Familiarize yourself with Trump Turnberry's amenities, services, and local attractions. This knowledge will help you answer guest questions confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled difficult situations or resolved guest complaints. Highlight your ability to stay calm under pressure and find effective solutions.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice speaking clearly and courteously, and be prepared to engage in role-play scenarios that mimic real guest interactions.
