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- Tasks: Welcome guests, handle check-ins/outs, and resolve guest inquiries.
- Company: Join the legendary Trump Turnberry team known for exceptional hospitality.
- Benefits: Enjoy subsidized accommodation, meal access, and discounts at resort facilities.
- Why this job: Be part of a vibrant culture focused on excellence in customer service.
- Qualifications: Friendly personality, IT proficiency, and passion for hospitality are key.
- Other info: Ongoing training and development opportunities available.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
Trump Turnberry is ready to receive applications from exceptional, talented individuals who are eager to join our legendary team.
Position Purpose:
To welcome guests to the Hotel, answer guest questions and resolve guest problems. To perform check-in, check-out duties and receive payments from guests.
Essential Functions:
- Ensure prompt, efficient and courteous reception of guests
- Record and administer arrivals and departures
- Communication and recording of complaints
- Be aware of daily functions, events, VIP and group arrivals
- Ensure guests immediate requirements are catered for and anticipate the needs of our guests
- Accurate receipt of payments from guests for their stay
Qualification Standards:
- Must be eligible to live and work in the UK
- The successful candidate will be polite and have a courteous manner with a friendly and welcoming personality
- You must be proficient in operating IT and online systems, previous experience with Opera would be advantageous
- Candidates must be passionate about delivering excellence in customer service
- Previous experience in Hospitality preferred but not essential
Benefits include
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme – discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities use of the Spa, Gym and Golf facilities.(subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates – discounted room rates at all Trump Properties.
- Uniforms – a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training &Apprenticeship programmes are available.
AMRT1_UKCT
Guest Service Agent employer: Turnberry Resort, Scotland
Contact Detail:
Turnberry Resort, Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Agent
✨Tip Number 1
Familiarize yourself with the Trump Turnberry brand and its values. Understanding the hotel's commitment to excellence in customer service will help you align your approach during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling guest inquiries and complaints. Role-playing different scenarios can prepare you for real-life situations you might encounter as a Guest Service Agent.
✨Tip Number 3
If you have experience with IT systems, particularly Opera, be ready to discuss it. Highlighting your technical skills can set you apart from other candidates who may not have that experience.
✨Tip Number 4
Show your passion for hospitality by sharing specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to delivering exceptional service.
We think you need these skills to ace Guest Service Agent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Service Agent position. Understand the essential functions and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service. Mention specific instances where you demonstrated a friendly demeanor and problem-solving skills, as these are crucial for this role.
Showcase IT Proficiency: Since proficiency in operating IT and online systems is important, make sure to mention any relevant software experience, especially with Opera or similar systems. This will show that you are prepared for the technical aspects of the job.
Craft a Friendly Cover Letter: Write a cover letter that reflects your personality. Use a warm and welcoming tone to convey your enthusiasm for providing excellent customer service. Make sure to express your eagerness to join the Trump Turnberry team.
How to prepare for a job interview at Turnberry Resort, Scotland
✨Show Your Friendly Personality
As a Guest Service Agent, your demeanor is crucial. Make sure to greet the interviewer with a warm smile and maintain a friendly tone throughout the conversation. This will demonstrate your ability to create a welcoming atmosphere for guests.
✨Highlight Customer Service Experience
Even if you don't have direct experience in hospitality, think about any roles where you've provided excellent customer service. Be ready to share specific examples of how you resolved issues or went above and beyond for customers.
✨Familiarize Yourself with IT Systems
Since proficiency in operating IT and online systems is essential, take some time to research common hotel management software like Opera. If you have experience with similar systems, be prepared to discuss it during the interview.
✨Prepare for Common Scenarios
Anticipate questions about how you would handle specific guest situations, such as complaints or special requests. Practice your responses to show that you can think on your feet and prioritize guest satisfaction.
