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For Companies At a Glance
- Tasks: Support schools with IT solutions, resolving technical issues and maintaining hardware.
- Company: Join Turn IT on, a tech-savvy team dedicated to enhancing education through technology.
- Benefits: Competitive salary, pension scheme, mental health support, and flexible working options.
- Other info: Opportunity for career growth and commitment to safeguarding children.
- Why this job: Make a difference in education while developing your tech skills in a supportive environment.
- Qualifications: Experience in ICT support preferred; strong communication and problem-solving skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Position Overview
North West Birmingham – West Bromwich, Oldbury
£22,000 – £26,000
Turn IT on is looking for a Junior ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers. Join our team supporting in and around Oldbury.
Responsibilities
- You will be responsible for maintaining all IT hardware and services across the schools’ sites and for helping the schools improve the standard of their ICT provisions, enabling them to deliver effective teaching and learning through ICT solutions.
- Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
- Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
- Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
- Facilitate communication between schools and Turn IT on, keeping them up to date with services and managing customer accounts.
- Maintain school computer equipment, install new and existing software across the network, provide technical support for users and resolve identified technical problems.
- Provide technical support for Microsoft Office365 and common user applications.
Qualifications
- At least 2 years’ experience as an ICT Technician or 2nd line support, preferably in the education sector (though not essential).
- Self‑motivated, strong technical background, excellent customer service orientation, team player with strong communication and organisation skills, able to explain technical issues in layman’s terms, able to work independently, and proactive in identifying ways to improve services.
Benefits
- Full‑time, full‑year basis with enhanced DBS and safeguarding checks.
- Salary negotiable within £22,000 – £26,000; pension scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme, employee recognition scheme.
Other Information
Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
'Happy to talk flexible working'; 'Your data matters'.
Junior ICT Consultant in Oldbury employer: turn IT on
Contact Detail:
turn IT on Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior ICT Consultant in Oldbury
✨Tip Number 1
Network, network, network! Get out there and connect with people in the ICT field. Attend local tech meetups or workshops in Birmingham and Oldbury. You never know who might have a lead on a job or can give you insider info about Turn IT on!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or any tech solutions you've implemented, bring it along to interviews. It’s a great way to demonstrate your flair for technology and how you can provide exemplary service to customers.
✨Tip Number 3
Don’t just apply through job boards; head straight to our website! Applying directly shows your enthusiasm for the role and gives you a better chance of standing out. Plus, you’ll get all the latest updates on our openings.
✨Tip Number 4
Prepare for those technical questions! Brush up on common issues related to Microsoft Office365 and other user applications. Being able to explain technical problems in layman’s terms will show you’re the perfect fit for the Junior ICT Consultant role.
We think you need these skills to ace Junior ICT Consultant in Oldbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant ICT experience, especially in education, to show us you’re a great fit for the Junior ICT Consultant role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technology and customer service. Share specific examples of how you've solved technical issues or improved services in previous roles to grab our attention!
Show Off Your Communication Skills: Since you'll be explaining technical issues to non-techies, make sure your application showcases your ability to communicate clearly. Use simple language and avoid jargon to demonstrate that you can bridge the gap between tech and users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at turn IT on
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Office365 and common user applications. Be ready to discuss any previous experiences you've had with troubleshooting and maintaining IT hardware, as this will show your potential employer that you're the right fit for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with schools, it's crucial to demonstrate your customer service orientation. Think of examples where you've successfully resolved issues or improved service delivery in the past, and be prepared to share these during the interview.
✨Communicate Clearly
You’ll need to explain technical issues in layman’s terms, so practice simplifying complex concepts. During the interview, focus on how you can communicate effectively with non-technical staff and ensure they understand the solutions you provide.
✨Be Proactive and Solution-Oriented
Employers love candidates who take initiative. Prepare to discuss how you've identified problems in the past and the steps you took to resolve them. This will highlight your proactive nature and ability to improve services, which is key for a Junior ICT Consultant.