At a Glance
- Tasks: Provide top-notch technical support and lead exciting projects in schools.
- Company: Join a supportive team dedicated to enhancing education through technology.
- Benefits: Enjoy a competitive salary, pension scheme, and flexible working options.
- Other info: Opportunity for career growth and a friendly, collaborative work environment.
- Why this job: Make a real difference in schools while developing your tech skills.
- Qualifications: Experience with Windows Server, Active Directory, and excellent customer service skills.
The predicted salary is between 38000 - 45000 € per year.
Remote role with possible travel to schools. You will report to the Service Desk Manager and act as the primary point of technical escalation, providing ad‑hoc coaching and assistance for first and second‑line support.
Responsibilities:
- Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support.
- Resolve and manage any technical issues that impact the running of the school’s functions by providing robust technical solutions.
- Help with the support/mentoring of the 1st/2nd support roles.
- Enforce and monitor in line with school policies.
- Undertake project work and lead on various projects from inception to implementation.
- Provide internal network support if required.
- Deliver internal staff training.
Skills / Abilities:
- Windows Server, Active Directory and Microsoft Operating Systems.
- Virtualisation Technologies – particularly HyperV.
- Cloud Technologies – Office 365/Azure.
- Experience of leading on installations of servers and networks.
- Ability to make proactive decisions when an ICT emergency occurs.
- Outstanding levels of customer service with positive & proactive communication skills both verbal and written.
- Flexible and adaptable.
- Friendly and approachable.
- Excellent team player.
- Able to work independently and good at planning and organising own time effectively.
Full‑time role. Either office‑based or a hybrid working pattern (expect working from the office twice weekly). Successful candidate subject to an enhanced DBS check. Must have a driving licence and own vehicle for travel to schools. Salary is between £38,000 – £45,000. Benefits include a pension scheme, cycle scheme, eye care voucher scheme, mental health first aiders, an employee assistance programme and additional benefits.
turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Happy to talk flexible working.
3rd Line Consultant in London employer: turn IT on
At turn IT on, we pride ourselves on being an exceptional employer, offering a supportive and flexible work culture that prioritises employee well-being and professional growth. With a focus on providing outstanding customer service to schools, our team enjoys comprehensive benefits including a pension scheme, mental health support, and opportunities for training and development, all while working in a dynamic remote environment with occasional travel. Join us to make a meaningful impact in the education sector while enjoying a collaborative and friendly atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and IT sectors. You never know who might have a lead on a role or can put in a good word for you. Plus, attending industry events can help us meet potential employers face-to-face.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with Windows Server, Active Directory, and any projects you've led. This will give us something tangible to discuss during interviews and set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on demonstrating your customer service skills and how you handle technical issues under pressure—these are key for the 3rd Line Consultant role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are qualities we value highly at StudySmarter.
We think you need these skills to ace 3rd Line Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the 3rd Line Consultant role. Highlight your experience with Windows Server, Active Directory, and any relevant cloud technologies. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing outstanding customer service and how your proactive decision-making skills can benefit our schools. Let us know what makes you the perfect fit for this role!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide robust solutions, especially in high-pressure situations. Share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at turn IT on
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Be ready to discuss your experience with virtualisation technologies like HyperV and cloud services such as Office 365 and Azure. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
Since this role involves providing outstanding customer service, prepare examples of how you've handled technical issues in a friendly and proactive manner. Think about times when you went above and beyond to help a user or resolved a tricky situation—these stories will highlight your communication skills and approachability.
✨Demonstrate Leadership and Mentoring Experience
As you'll be mentoring first and second-line support staff, come prepared to discuss any previous leadership roles or experiences where you've coached others. Share specific instances where your guidance made a difference, showcasing your ability to lead projects and support your team.
✨Plan for Flexibility and Adaptability
This role requires a flexible approach, especially with potential travel to schools. Be ready to discuss how you've adapted to changing circumstances in past roles. Highlight your organisational skills and how you manage your time effectively, especially when juggling multiple responsibilities.
