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For Companies At a Glance
- Tasks: Support schools with ICT needs, manage accounts, and provide technical assistance.
- Company: Join a leading ICT service provider supporting over 5,000 schools across England.
- Benefits: Enjoy a competitive salary, flexible working, and a range of employee perks.
- Why this job: Be part of a supportive team making a real impact in education technology.
- Qualifications: 1-2 years in ICT support preferred; passion for tech and customer service is key.
- Other info: Full-time role with enhanced DBS checks; inclusive workplace culture.
The predicted salary is between 18700 - 21250 £ per year.
Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools in and around Oxfordshire and the Cotswolds offering onsite support.
School locations include:
- Morton in the Marsh
- Cheltenham
- Central Oxford
- Witney
- Abingdon
- Stow on the Wold
You will facilitate communication between your schools and Turn IT on, keep up to date with what services Turn IT on can offer, and manage the accounts of your customers. You will be confident and competent in maintaining school computer equipment, install new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have knowledge of common user applications and good experience of using Microsoft Office 365.
The ideal candidate will have at least 1-2 years experience in working in a previous ICT Technician/1st Line support role preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.
Responsibilities:
- To work effectively as part of a team
- Respond to requests for ICT support in accordance with Help Desk procedures and priorities.
- Assist in the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
- Assist in a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
- To provide effective communication to school staff and work colleagues.
- To identify and pass on sales opportunities.
The role is offered on a full-time basis and successful candidates will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £22,000 - £25,000 negotiable for the right person, benefits include a salary sacrifice pension scheme, Benefits & Wellbeing Hub including monthly online retail discounts, eye care voucher scheme, cycle scheme, Mental Health First Aiders and an Employee Assistance Programme.
The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. Turn IT on, School ICT Services and SalamanderSoft. Between the three brands we provide services to over 5,000 schools across England and employ nearly 400 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT on is a friendly and supportive place to work where people feel trusted and respected. Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Happy to talk flexible working.
Junior ICT Consultant in Oxford employer: turn IT on
Contact Detail:
turn IT on Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior ICT Consultant in Oxford
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description, especially Microsoft Office365. Being able to demonstrate your knowledge and experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Research the schools and areas you’ll be supporting, such as Morton in the Marsh and Cheltenham. Understanding their unique needs and challenges can help you tailor your responses in interviews and show your commitment to providing excellent service.
✨Tip Number 3
Prepare examples of how you've successfully resolved technical issues in the past, particularly in a customer service context. This will highlight your problem-solving skills and ability to communicate technical information clearly to non-technical users.
✨Tip Number 4
Network with current or former employees of turn IT on, if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Junior ICT Consultant in Oxford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Junior ICT Consultant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Create a CV that emphasises your relevant experience in ICT support, particularly any roles in the education sector. Include specific examples of your technical skills, customer service experience, and problem-solving abilities.
Write a Compelling Cover Letter: In your cover letter, express your passion for technology and customer service. Mention your understanding of the role's requirements and how you can contribute to the team at turn IT on. Be sure to convey your enthusiasm for working with schools in Oxfordshire and the Cotswolds.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an ICT support role.
How to prepare for a job interview at turn IT on
✨Show Your Passion for Technology
Make sure to express your enthusiasm for IT during the interview. Talk about any personal projects or experiences that showcase your love for technology, as this role requires a genuine interest in providing excellent service to schools.
✨Demonstrate Communication Skills
Since you'll be explaining technical issues to non-technical staff, practice simplifying complex concepts. Use examples from past experiences where you successfully communicated technical information to customers or colleagues.
✨Highlight Problem-Solving Abilities
Prepare to discuss specific instances where you've diagnosed and resolved technical problems. This will show your proactive approach and aptitude for problem-solving, which are key qualities for this role.
✨Familiarise Yourself with Microsoft Office365
As knowledge of Microsoft Office365 is essential, brush up on its features and functionalities. Be ready to discuss how you've used it in previous roles or how you would assist users with common issues related to the software.
