Junior ICT Consultant

Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools in and around Oxfordshire and the Cotswolds offering onsite support.

School locations:

• Morton in the Marsh
• Cheltenham
• Central Oxford
• Witney
• Abingdon
• Stow on the Wold

You will facilitate communication between your schools and turn IT on, keep up to date with what services turn IT on can offer, and manage the accounts of your customers. You will be confident and competent in maintaining school computer equipment, install new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have knowledge of common user applications and good experience of using Microsoft Office365.

The ideal candidate will have at least 1-2 years’ experience in working in a previous ICT Technician/1st Line support role preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

Responsibilities:

• To work effectively as part of a team
• Respond to requests for ICT support in accordance with Help Desk procedures and priorities.
• Assist in the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
• Assist in a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
• To provide effective communication to school staff and work colleagues.
• To identify and pass on sales opportunities.

The role is offered on a full-time basis and successful candidates will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £22,000 - £25,000 negotiable for the right person, benefits include a salary sacrifice pension scheme, Benefits & Wellbeing Hub including monthly online retail discounts, eye care voucher scheme, cycle scheme, Mental Health First Aiders and an Employee Assistance Programme.

The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. Between the three brands we provide services to over 5,000 schools across England and employ nearly 400 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT on is a friendly and supportive place to work where people feel trusted and respected. Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.