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For Companies At a Glance
- Tasks: Support schools with IT solutions, maintain hardware, and resolve technical issues.
- Company: Join a leading ICT service provider supporting over 5,000 schools across England.
- Benefits: Enjoy a competitive salary, pension scheme, and perks like an electric car scheme and mental health support.
- Why this job: Be part of a friendly team that values diversity and promotes a positive work culture.
- Qualifications: 2 years of experience in ICT support preferred; passion for technology and customer service is essential.
- Other info: Flexible working options available; role subject to DBS checks.
The predicted salary is between 20400 - 25200 £ per year.
Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools in and around Oxfordshire and the Cotswolds offering onsite support.
You will be responsible for maintaining all IT hardware and services across the school sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and Turn IT on, keeping them up to date with what services Turn IT on can offer and manage the accounts of your customers.
You will be skilled in maintaining school computer equipment, installing new and existing software across the network, providing technical support for users and resolving identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office 365.
The ideal candidate will ideally have at least 2 years experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.
Responsibilities include:
- Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions.
- Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
- Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
The role is offered on a full-time, full year basis and successful candidates will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £24,000 - £30,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.
Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
ICT Consultant in Oxford employer: turn IT on
Contact Detail:
turn IT on Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Consultant in Oxford
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description, such as Microsoft Office365. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Research the schools in the Oxfordshire and Cotswolds area that you would be supporting. Understanding their unique needs and challenges can help you tailor your responses in interviews and show your commitment to providing exemplary service.
✨Tip Number 3
Prepare examples of past experiences where you've successfully resolved technical issues or improved ICT services. This will not only highlight your problem-solving skills but also demonstrate your ability to communicate technical concepts in layman's terms.
✨Tip Number 4
Network with current or former employees of turn IT on or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you align your approach during the application process.
We think you need these skills to ace ICT Consultant in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT support, particularly in educational settings. Emphasise your technical skills, especially with Microsoft Office365 and any previous roles that involved customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've resolved technical issues or improved ICT provisions in past roles.
Highlight Communication Skills: Since the role requires explaining technical issues in layman's terms, include examples in your application that demonstrate your strong communication and organisational skills.
Showcase Problem-Solving Abilities: Provide instances where you've successfully diagnosed and solved technical problems. This will illustrate your proactive approach and aptitude for improving services, which is crucial for this position.
How to prepare for a job interview at turn IT on
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with maintaining IT hardware, installing software, and troubleshooting common issues. Providing specific examples from your previous roles will demonstrate your capability.
✨Emphasise Customer Service
Since the role involves supporting schools, it's crucial to showcase your passion for customer service. Share instances where you've gone above and beyond to assist users, especially in a technical context, to illustrate your commitment to exemplary service.
✨Communicate Clearly
You’ll need to explain technical concepts to non-technical staff. Practice simplifying complex ideas into layman's terms. During the interview, focus on how you would communicate effectively with school staff to ensure they understand the solutions you provide.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. This could include technical issues or customer service dilemmas. Showing your proactive approach to problem-solving will resonate well with the interviewers.
