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For Companies At a Glance
- Tasks: Support schools with IT solutions, maintain hardware, and resolve technical issues.
- Company: Join a leading ICT service provider supporting over 5,000 schools across England.
- Benefits: Enjoy a competitive salary, pension scheme, and perks like an electric car scheme and mental health support.
- Why this job: Be part of a friendly team that values diversity and promotes a positive work culture.
- Qualifications: 2 years of experience in ICT support preferred; strong communication and problem-solving skills required.
- Other info: Full-time role with flexible working options and commitment to safeguarding children.
The predicted salary is between 22000 - 31000 £ per year.
Overview
Wakefield, Barnsley, Pontefract. Salary: £26,000 – £31,000. Temporary Contract (3 – 6 months, potential to extend).
Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers, join our team supporting within Wakefield, Barnsley and Pontefract. You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.
Responsibilities
- Maintain school computer equipment, install new and existing software across the network, provide technical support for users and resolve identified technical problems.
- Facilitate communication between your school and Turn IT On, keeping them up to date with services offered and manage customer accounts.
- Respond to a wide range of technical duties related to the computer network and desktop services, including existing installations and upgrades (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
The role is offered on a full-time, full-year basis and the successful candidate will be subject to an enhanced DBS and safeguarding checks.
Requirements / Qualifications
- At least 2 years’ experience in ICT Technician/2nd line support, preferably in the education sector (not essential).
- Strong technical background, self-motivated with excellent customer service skills.
- Ability to work as part of a team and communicate clearly, with the ability to explain technical issues in layman’s terms.
- Ability to work independently with problem-solving skills and a proactive approach to improving services.
Benefits
- Salary between £26,000 – £31,000 negotiable for the right person.
- Pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.
About Turn IT On
The Transforming Learning Group provides ICT and computing support, MIS support, GDPR services and consultancy and training. We have seven brands under the Transforming Learning Group – Turn IT On, School ICT Services, SalamanderSoft, Locker, Vital York, SBM and GDPR Sentry. We serve over 5,000 schools across England and employ nearly 470 staff. We prioritise schools and their needs so they can focus on teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected.
Turn IT On is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Happy to talk flexible working. Your data matters.
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ICT Consultant employer: turn IT on
Contact Detail:
turn IT on Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Consultant
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description, especially Microsoft Office365. Being able to demonstrate your proficiency in these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Research the schools and educational institutions in Essex that turn IT on supports. Understanding their unique needs and challenges can help you tailor your responses in interviews and show your genuine interest in improving their ICT provisions.
✨Tip Number 3
Prepare examples of how you've successfully resolved technical issues in the past, particularly in a school or educational setting. This will highlight your problem-solving skills and ability to communicate technical concepts to non-technical users.
✨Tip Number 4
Network with current or former employees of turn IT on, if possible. They can provide valuable insights into the company culture and expectations, which can help you align your approach and stand out as a candidate.
We think you need these skills to ace ICT Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT support, particularly any roles where you've worked with schools or educational institutions. Emphasise your technical skills, especially with Microsoft Office365 and any other software mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to improving ICT provisions in schools.
Highlight Communication Skills: Since the role requires explaining technical issues in layman's terms, include examples in your application that demonstrate your strong communication skills. This could be through previous roles or experiences where you successfully communicated complex information to non-technical users.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've proactively identified and solved technical problems. This will show your aptitude for problem-solving and your proactive approach to improving services, which is crucial for this role.
How to prepare for a job interview at turn IT on
✨Show Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with maintaining IT hardware, installing software, and troubleshooting common issues. Providing specific examples from your previous roles will demonstrate your capability.
✨Emphasise Customer Service
Since the role involves supporting schools, it's crucial to showcase your passion for customer service. Share instances where you've gone above and beyond to assist users, especially in a technical context, to illustrate your commitment to exemplary service.
✨Communicate Clearly
You’ll need to explain technical issues in layman's terms. Practice simplifying complex concepts and be ready to demonstrate this skill during the interview. Clear communication is key to ensuring that non-technical users understand the solutions you provide.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving. Think of specific challenges you've faced in previous roles and how you resolved them. This will show your proactive attitude and ability to improve services, which is essential for the position.
