At a Glance
- Tasks: Support schools with IT solutions, maintain hardware, and resolve technical issues.
- Company: Join a friendly tech company dedicated to improving education through technology.
- Benefits: Enjoy a competitive salary, pension scheme, and mental health support.
- Other info: Flexible working options and a supportive team environment.
- Why this job: Make a real difference in schools while developing your tech skills.
- Qualifications: Experience in ICT support and a passion for customer service.
The predicted salary is between 28000 - 32000 £ per year.
Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools in and around Diss with occasional travel to schools in surrounding areas where cover may be needed.
You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers.
You will be skilled in maintaining school computer equipment, installing new and existing software across the network, providing technical support for users and resolving identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.
The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers.
You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.
Responsibilities Include:- Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
- Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
- Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
The role is offered on a full-time, full year basis and successful candidates will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £28,000 - £32,000 negotiable for the right person. Benefits include a pension scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.
The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have eight brands under the Transforming Learning Group – turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM, Edufin and GDPR Sentry. Between the eight brands, we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT on is a friendly and supportive place to work where people feel trusted and respected. Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
ICT Consultant in Diss employer: turn IT on
Turn IT on is an exceptional employer located in Diss, Norfolk, dedicated to fostering a supportive and inclusive work environment. With a strong focus on employee well-being, we offer a range of benefits including a pension scheme, mental health support, and opportunities for professional growth within our diverse team. Join us in making a meaningful impact in the education sector while enjoying a collaborative culture that values your contributions and encourages flexibility.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Consultant in Diss
✨Tip Number 1
Network like a pro! Get out there and connect with people in the education and tech sectors. Attend local meetups, workshops, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects or any tech solutions you've implemented. This is especially important for an ICT Consultant role, as it demonstrates your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face in the role. Think about how you would explain complex issues in simple terms, just like you would to a school staff member who needs your help.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand!
We think you need these skills to ace ICT Consultant in Diss
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology! In your application, share specific examples of how you've used your tech skills to solve problems or improve services. This will help us understand your flair for IT and your commitment to providing excellent service.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the ICT Consultant role. Highlight relevant experience, especially in education, and showcase your technical skills with Microsoft Office365 and other user applications. We want to see how you fit into our team!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use simple language to explain your technical expertise and how you can help schools improve their ICT provisions. Remember, we appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at turn IT on
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common user applications and Microsoft Office365. Be ready to discuss your experience with maintaining IT hardware and resolving technical issues, as this will show your expertise and confidence in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with schools, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you’ve explained technical issues in simple terms, as this will demonstrate your ability to communicate effectively with non-technical users.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully diagnosed and solved technical problems. During the interview, explain your thought process and the steps you took to resolve these issues. This will showcase your proactive approach and aptitude for problem-solving, which are key for this role.
✨Research the Company Culture
Familiarise yourself with Turn IT On and its commitment to supporting schools. Understanding their values and mission will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in being part of their team and contributing to their goals.
