Education ICT Technician | School IT Support in Diss

Turn IT on are looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools in and around Diss with occasional travel to schools in surrounding areas where cover may be needed.

You will be responsible for maintaining all IT hardware and services across the schools’ sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and turn IT on keeping them up to date with what services turn IT on can offer and manage the accounts of your customers.

You will be skilled in maintaining school computer equipment, installing new and existing software across the network, providing technical support for users and resolving identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office365.

The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician/2nd line support preferably in the education sector although not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

• Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).

The role is offered on a full-time, full year basis and successful candidates will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £28,000 - £32,000 negotiable for the right person. Benefits include a pension scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have eight brands under the Transforming Learning Group – turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM, Edufin and GDPR Sentry. Between the eight brands, we provide services to over 5,000 schools across England and employ nearly 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.

As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT on is a friendly and supportive place to work where people feel trusted and respected. Turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.