At a Glance
- Tasks: Lead a team to deliver IT services to schools and manage key customer relationships.
- Company: Join a supportive tech company focused on transforming education through IT solutions.
- Benefits: Competitive salary, pension scheme, mental health support, and flexible working options.
- Other info: Inclusive workplace with opportunities for professional growth and development.
- Why this job: Make a real difference in education while developing your leadership skills.
- Qualifications: Experience in IT service management and strong communication skills required.
About turn IT on
turn IT on is part of the Transforming Learning Group, delivering IT support, MIS services, GDPR solutions and consultancy to over 5,000 schools across England. We place schools at the centre of what we do, supporting their technology needs so they can focus on teaching and learning. We are a collaborative and supportive organisation where colleagues are trusted, respected and encouraged to contribute their skills and experience.
The Role
We are seeking a Key Account Team Manager to lead the delivery of services across a portfolio of Multi-Academy Trusts and secondary schools. This role combines relationship management, team leadership and operational oversight. You will play a key part in ensuring services are delivered effectively, supporting colleagues across onsite teams, and maintaining strong, professional partnerships with customers. Regular travel to customer sites forms an important part of this role.
Key Responsibilities
- Customer relationships and service delivery
- Develop and maintain effective working relationships with key customers across MATs and secondary schools
- Act as a point of escalation, supporting teams and helping to resolve service issues
- Ensure services are delivered in line with agreed contracts and performance measures
- Support and contribute to regular service review meetings, ensuring clear communication and follow-up actions
- Oversee the onboarding of new customers, including supporting TUPE processes where applicable
- Team leadership and development
- Lead and support Trust IT Managers and IT Managers in their roles
- Encourage a consistent approach aligned with TIO’s service standards and values
- Work with the Head of Service Delivery to support training, mentoring and professional development
- Contribute to recruitment, onboarding and performance review processes
- Promote collaborative working across teams and functions
- Operational and financial oversight
- Support management of assigned budgets and contribute to financial reporting, including P&L
- Monitor service performance, including customer satisfaction and retention
- Work with internal teams to support delivery of project, installation and procurement objectives
- Provide insight to support planning, resourcing and service improvements
- Quality and standards
- Maintain a consistent approach to service quality across all accounts
- Monitor performance metrics and support continuous improvement activity
- Ensure customer feedback and concerns are handled appropriately and in line with company processes
- Support accurate and timely documentation and reporting
About You
This role would suit someone with experience in managing IT services or key accounts, ideally within an education or managed service environment. You will be comfortable working across teams, engaging with customers, and supporting service performance. You will bring:
- Experience in a customer-facing or account management role
- Confidence in supporting and developing colleagues and teams
- An understanding of IT service delivery, ideally within schools or education
- Strong communication and organisational skills
- A practical, solutions-focused approach to problem solving
- Experience working at a senior or managerial level
Working at turn IT on
At TIO, we value a positive and inclusive working environment. We encourage collaboration, open communication, and a shared commitment to delivering a high standard of service. Our values guide how we work: we care about what we do, we take a positive and solutions-focused approach, we communicate clearly, we aim for high standards, and we work together as one team.
The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, we are offering a salary of between £45,000 - £55,000 negotiable for the right person. Benefits include a pension scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.
The Transforming Learning Group provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training. We have Eight brands under the Transforming Learning Group – turn IT on, School ICT Services, SalamanderSoft, Locker, Vital York, SBM, Edufin and GDPR Sentry. Between the Eight brands we provide services to over 5,000 schools across England and employ nearly 470 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
‘Happy to talk flexible working’
‘Your data matters’
Key Account Team Manager in Buckingham employer: turn IT on
At turn IT on, we pride ourselves on being an excellent employer, fostering a collaborative and inclusive work culture that values each team member's contributions. With a strong focus on professional development and employee well-being, we offer competitive salaries, comprehensive benefits, and a supportive environment where you can thrive while making a meaningful impact in the education sector. Join us in Buckinghamshire & Berkshire, where your skills will be respected, and your growth will be nurtured as we work together to support over 5,000 schools across England.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Team Manager in Buckingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the education and IT sectors. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission in supporting schools and how your experience aligns with that. Practice common interview questions and think of examples that showcase your skills in customer relationships and team leadership.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the Key Account Team Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our collaborative and supportive team at turn IT on.
We think you need these skills to ace Key Account Team Manager in Buckingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Team Manager role. Highlight your experience in managing IT services or key accounts, especially within the education sector, to show us you’re the right fit.
Showcase Your Leadership Skills:We want to see how you’ve led teams and supported colleagues in previous roles. Share specific examples of how you’ve encouraged collaboration and contributed to team development, as this is key for us at turn IT on.
Demonstrate Customer Focus:Since this role involves building strong relationships with schools and Multi-Academy Trusts, make sure to include examples of how you’ve successfully managed customer relationships and resolved service issues in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at turn IT on
✨Know Your Customers
Before the interview, research the Multi-Academy Trusts and secondary schools that turn IT on works with. Understanding their specific needs and challenges will help you demonstrate how your experience aligns with their goals and how you can enhance customer relationships.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in team leadership and development. Think of examples where you've successfully mentored colleagues or led a team through challenges. This will highlight your ability to support Trust IT Managers and foster a collaborative environment.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving service issues, come equipped with examples of how you've tackled similar problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show your practical, solutions-focused approach.
✨Align with Company Values
Familiarise yourself with turn IT on’s values and culture. During the interview, express how your personal values align with theirs, particularly around collaboration, communication, and high standards. This will show that you're not just a fit for the role, but also for the company culture.
