At a Glance
- Tasks: Provide top-notch technical support and customer service to schools.
- Company: Join Transforming Learning Group, supporting over 5,000 schools across the UK.
- Benefits: Enjoy a competitive salary, pension scheme, and flexible working options.
- Other info: Full-time role with hybrid working options; travel to schools may be necessary.
- Why this job: Be part of a friendly team that values diversity and promotes positive change in education.
- Qualifications: Experience with Windows Server, Active Directory, and excellent customer service skills required.
The predicted salary is between 28000 - 36000 € per year.
Princes Risborough - Buckinghamshire
£38,000 - £45,000
turn IT on is looking for an enthusiastic and self‑motivated and experienced 3rd line technical support to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high‑end technical support to our schools.
You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad‑hoc coaching and assistance for the first and second‑line support.
Responsibilities
- Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support
- Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
- Help with the support/mentoring of the 1st/2nd support roles
- Enforce and monitor in line with school policies
- Undertake project work and lead on various projects from inception to implementation
- Provide internal network support if required
- Provide internal staff training
Skills/Abilities
- Windows Server, Active Directory and Microsoft Operating Systems
- Virtualisation Technologies – particularly Hyper‑V
- Cloud Technologies – Office 365/Azure
- Experience of leading on installations of servers and networks
- Ability to make proactive decisions when an ICT emergency occurs.
- Outstanding levels of customer service with positive & proactive communication skills both verbal and written
- Flexible and adaptable
- Friendly and approachable
- Excellent team player
- Able to work independently and good at planning and organising own time effectively.
The role is offered on a full‑time basis and can be either office based or a hybrid working pattern (depending on location) with an expectation of working from the office twice weekly.
The successful candidate will be subject to an enhanced DBS check. Due to the nature of this role, candidates may be required to travel to schools, and therefore must have a driving licence and their own vehicle.
In return, we are offering a salary of between £38,000 – £45,000, benefits include a pension scheme, electric/hybrid car leasing scheme, cycle scheme, eye care voucher scheme, mental health first aiders, employee assistance programme plus additional benefits.
The Transforming Learning Group (TLG) provides a comprehensive range of hands‑on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella – turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 470 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning.
turn IT on is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff.
turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Happy to talk flexible working
Your data matters
3rd Line Support in Princes Risborough employer: turn IT on
Transforming Learning Group (TLG) is an exceptional employer located in Princes Risborough, Buckinghamshire, offering a supportive and inclusive work environment that prioritises employee well-being and professional growth. With a strong commitment to safeguarding and promoting the welfare of children, TLG provides comprehensive benefits including a pension scheme, electric/hybrid car leasing, and mental health support, making it an ideal place for those seeking meaningful and rewarding employment in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support in Princes Risborough
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and HyperV. Having hands-on experience or relevant certifications can really set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous experiences in providing technical support, especially in educational settings. Highlight any instances where you successfully resolved complex issues or mentored junior staff, as this aligns well with the role's responsibilities.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively communicated with clients or users in past roles. This is crucial since the position requires outstanding customer service and proactive communication.
✨Tip Number 4
Research turn IT on and the Transforming Learning Group to understand their values and mission. Being able to articulate how your personal values align with theirs can demonstrate your commitment to their goals and culture.
We think you need these skills to ace 3rd Line Support in Princes Risborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in 3rd line support, particularly with Windows Server, Active Directory, and Microsoft Operating Systems. Use specific examples to demonstrate your technical skills and customer service abilities.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in managing technical support for schools and how you can contribute to their mission of supporting education.
Highlight Relevant Skills:In your application, emphasise your proficiency with Virtualisation Technologies like HyperV and Cloud Technologies such as Office365 and Azure. These are key skills that the company is looking for.
Showcase Soft Skills:Don't forget to mention your outstanding customer service skills and your ability to communicate effectively. The role requires a friendly and approachable attitude, so make sure to reflect this in your application.
How to prepare for a job interview at turn IT on
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and Microsoft Operating Systems. Highlight any specific projects where you successfully resolved technical issues, as this will demonstrate your capability in a 3rd line support role.
✨Emphasise Customer Service
Since the role involves providing high-end customer service, share examples of how you've gone above and beyond for clients in previous positions. This could include resolving complex issues or mentoring junior staff to improve their service delivery.
✨Demonstrate Leadership Qualities
As you'll be acting as a primary point of technical escalation, it's important to convey your leadership skills. Discuss any experiences where you've led projects or mentored others, showcasing your ability to guide and support your team effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities during ICT emergencies. Prepare to discuss how you would handle specific scenarios, focusing on your decision-making process and the steps you would take to ensure minimal disruption to school operations.
