At a Glance
- Tasks: Provide top-notch technical support and lead exciting projects in schools.
- Company: Join a supportive team dedicated to enhancing education through technology.
- Benefits: Enjoy a competitive salary, pension scheme, and flexible working options.
- Other info: Opportunity for career growth and a friendly, collaborative work environment.
- Why this job: Make a real difference in schools while developing your tech skills.
- Qualifications: Experience with Windows Server, Active Directory, and excellent customer service skills.
The predicted salary is between 38000 - 45000 € per year.
Remote role with possible travel to schools. You will report to the Service Desk Manager and act as the primary point of technical escalation, providing ad‑hoc coaching and assistance for first and second‑line support.
Responsibilities:
- Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support.
- Resolve and manage any technical issues that impact the running of the school’s functions by providing robust technical solutions.
- Help with the support/mentoring of the 1st/2nd support roles.
- Enforce and monitor in line with school policies.
- Undertake project work and lead on various projects from inception to implementation.
- Provide internal network support if required.
- Deliver internal staff training.
Skills / Abilities:
- Windows Server, Active Directory and Microsoft Operating Systems.
- Virtualisation Technologies – particularly HyperV.
- Cloud Technologies – Office 365/Azure.
- Experience of leading on installations of servers and networks.
- Ability to make proactive decisions when an ICT emergency occurs.
- Outstanding levels of customer service with positive & proactive communication skills both verbal and written.
- Flexible and adaptable.
- Friendly and approachable.
- Excellent team player.
- Able to work independently and good at planning and organising own time effectively.
Full‑time role. Either office‑based or a hybrid working pattern (expect working from the office twice weekly). Successful candidate subject to an enhanced DBS check. Must have a driving licence and own vehicle for travel to schools. Salary is between £38,000 – £45,000. Benefits include a pension scheme, cycle scheme, eye care voucher scheme, mental health first aiders, an employee assistance programme and additional benefits.
turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Happy to talk flexible working.
3rd Line Consultant employer: turn IT on
At turn IT on, we pride ourselves on being an exceptional employer, offering a supportive and flexible work culture that prioritises employee well-being and professional growth. With a focus on providing outstanding customer service to schools, our team enjoys comprehensive benefits including a pension scheme, mental health support, and opportunities for training and development, all while working in a hybrid environment that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and IT sectors. Attend relevant events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects, especially those related to Windows Server, Active Directory, and cloud technologies. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a 3rd Line Consultant. Role-play with a friend or use online resources to get comfortable with articulating your thought process.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Tailor your application to highlight your customer service skills and technical expertise, and make sure to mention your flexibility and team spirit!
We think you need these skills to ace 3rd Line Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Consultant role. Highlight your experience with Windows Server, Active Directory, and any relevant cloud technologies. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills:Since outstanding customer service is key for us, include examples of how you've provided excellent support in previous roles. Share specific situations where you resolved issues effectively and kept customers happy.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at turn IT on
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Microsoft Operating Systems. Be ready to discuss your experience with virtualisation technologies like HyperV and cloud services such as Office 365 and Azure. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Customer Service Skills
Since this role involves providing outstanding customer service, prepare examples of how you've handled technical issues in a friendly and proactive manner. Think about times when you went above and beyond to help a user or resolved a tricky situation effectively.
✨Demonstrate Leadership and Mentoring Experience
As a 3rd Line Consultant, you'll be mentoring first and second-line support staff. Be ready to share specific instances where you've led projects or provided coaching. Highlight your ability to enforce policies while being approachable and supportive.
✨Plan for Flexibility and Adaptability
This role requires a flexible approach, especially with potential travel to schools. Prepare to discuss how you've adapted to changing situations in previous roles. Show that you're not just a team player but also capable of working independently and managing your time effectively.
