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- Tasks: As a Sales Agent, you'll handle bookings, ticket sales, and provide top-notch passenger services.
- Company: Join Turkish Airlines, renowned for exceptional hospitality and a commitment to memorable travel experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and a chance to connect globally.
- Why this job: Be part of a team that elevates travel experiences and connects 340 destinations worldwide.
- Qualifications: High school diploma or bachelor's degree; 1 year in aviation/tourism; strong English skills required.
- Other info: Shift work is required, including overnight shifts; experience with reservation systems is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Sales Agent
Are you ready to embark on a rewarding career as a Sales Agent? At Turkish Airlines, known for its exceptional hospitality, we are seeking bright and enthusiastic individuals to join our welcoming team. As a Sales Agent, you will play a crucial role in providing outstanding passenger services, creating memorable experiences, and ensuring seamless operations at our Sales Office. If you thrive in a fast-paced environment, enjoy interacting with passengers, and are known for your go-getter attitude, this is the perfect opportunity for you. Join us and become a valued member of our team as we strive to deliver exceptional service and elevate the travel experience for our passengers!
Job Description:
With a warm and friendly demeanor, you will handle Reservation/Booking, Ticket Sales, Information, and Passenger Operations (Check-in, Manifest preparation) services.
Your responsibilities will include calculating fares, arranging routes based on passenger requests, providing schedule and fare information, and ensuring seamless coordination throughout the passenger journey. You'll handle reservation/booking requests with efficiency and issue tickets for both domestic and international flights. Additionally, you'll handle processes such as Endorsement, Rerouting, and the return of tickets.
To support effective management, you'll report and register operational income, cost, financing, and financial statistical information in relevant IT systems like SAP, ERP, and DOP.
Desired Skills & Experience:
- Bachelor's degree or at least high school graduation.
- Permanent residence permit in the respective country (the company does not provide or assist with work permits).
- Minimum of 1 year experience in civil aviation or tourism.
- The ability to thrive in high-pressure situations.
- Excellent command of English and proficiency in local language(s).
- Availability to work in shifts, including overnight shifts.
- A team player who can also work independently when needed.
- Ability to multitask effectively and handle multiple tasks simultaneously.
- Good knowledge and experience with a major Computer Reservations System (Troya or Quickres experience is a plus).
- Strong oral and written communication skills.
- Demonstrated a sense of responsibility and the ability to make accurate and effective decisions.
We strive to bring the far close by making the world move through our wings. We are working with all our strength to offer our guests a unique experience while connecting 340 destinations around the world. We would like to see you among us in our success story to which each member of our family contributes. Now it is time to grow our family with you to achieve greater goals.
Sales Agent employer: Turkish Airlines
Contact Detail:
Turkish Airlines Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent
✨Tip Number 1
Familiarize yourself with the major Computer Reservations Systems like Troya or Quickres. Having hands-on experience or knowledge about these systems can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills! Since you'll be interacting with passengers regularly, demonstrating a warm and friendly demeanor during your interactions can make a lasting impression on the hiring team.
✨Tip Number 3
Showcase your ability to thrive in high-pressure situations. Prepare examples from your past experiences where you successfully managed multiple tasks or handled challenging scenarios, as this is crucial for the Sales Agent role.
✨Tip Number 4
Be ready to discuss your availability for shift work, including overnight shifts. Flexibility is key in this role, and showing that you're open to various schedules can make you a more attractive candidate.
We think you need these skills to ace Sales Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Sales Agent at Turkish Airlines. Familiarize yourself with the key tasks such as handling reservations, ticket sales, and providing passenger information.
Tailor Your CV: Customize your CV to highlight relevant experience in civil aviation or tourism. Emphasize your ability to work under pressure, your communication skills, and any experience with Computer Reservations Systems like Troya or Quickres.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your go-getter attitude and ability to create memorable passenger experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents present a professional image.
How to prepare for a job interview at Turkish Airlines
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. Turkish Airlines values bright and enthusiastic individuals, so let your passion for customer service and travel shine through during the interview.
✨Demonstrate Your Multitasking Skills
Prepare examples from your past experiences where you successfully managed multiple tasks at once. This role requires handling various responsibilities simultaneously, so showcasing your ability to multitask effectively will be crucial.
✨Familiarize Yourself with Reservation Systems
If you have experience with Computer Reservations Systems like Troya or Quickres, be ready to discuss it. If not, do some research on these systems and be prepared to explain how you would quickly adapt to using them.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of scenarios where you had to make quick decisions or handle difficult customers, and be ready to share how you managed those situations.
