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- Tasks: Support enterprise customers in maximizing value from our AI-powered platform.
- Company: Join TurinTech.ai, a leader in AI-driven code optimization and machine learning solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, gym membership, and work with cutting-edge tech.
- Why this job: Make a real impact in the rapidly advancing AI industry while collaborating with a talented team.
- Qualifications: Experience in technical account management or solutions engineering, ideally in SaaS or AI environments.
- Other info: Ideal candidates are innovative, adaptable, and eager to learn in a dynamic work environment.
The predicted salary is between 36000 - 60000 £ per year.
Position: Technical Account Manager (TAM)
Location: London, United Kingdom (on-site)
Company: TurinTech.ai
Reports to: Head of Sales
About Us:
TurinTech.ai is a leading AI-driven company specializing in code optimization and machine learning solutions. Our flagship products, Artemis AI and evoML, empower businesses to enhance software performance and automate data science workflows. We are committed to driving innovation and excellence in the tech industry.
Role Overview:
We are seeking a highly skilled Technical Account Manager to ensure our enterprise customers achieve maximum value from our AI-powered code optimization platform. This role combines technical expertise, problem-solving, and customer relationship skills to support our customers' success in using our platform. The TAM will work closely with engineering, product, and customer success teams to deliver tailored solutions and resolve technical challenges.
As a TAM at TurinTech, you will directly contribute to customer success, helping them unlock the full potential of AI tools to transform their development workflows.
Key Responsibilities:
- Act as the primary technical point of contact for assigned enterprise customers.
- Oversee and assist with the technical implementation of TurinTech’s platform, including integrations, deployment, and optimization.
- Provide expert guidance on best practices for using TurinTech’s AI-powered tools to enhance code efficiency and reliability.
- Diagnose, troubleshoot, and resolve complex technical issues, collaborating with internal engineering teams as needed.
- Conduct technical training and workshops to enhance customer knowledge of the platform.
- Work with customers to define technical requirements and ensure the platform aligns with their development environment and workflows.
- Promote adoption of TurinTech products within customer organizations by identifying opportunities for deeper integrations and wider usage.
- Provide feedback to product and engineering teams to drive improvements based on customer needs.
- Monitor platform performance and proactively address potential issues before they affect the customer.
- Collaborate with cross-functional teams, including sales and customer success, to support seamless onboarding and identify upsell opportunities.
Qualifications:
- Proven track record in a technical account management, solutions engineering, or technical consulting role, ideally in a SaaS or AI-driven product environment.
- Strong technical expertise in software development, debugging, and code optimization; familiarity with genetic algorithms is a plus.
- Experience with enterprise software integration and APIs in a SaaS or on-premise setup.
- Proficiency with cloud platforms such as AWS, Azure, or Google Cloud, and CI/CD tools like Jenkins or GitHub Actions.
- Familiarity with debugging tools and frameworks, including Postman, Kubernetes, or Docker.
- Excellent problem-solving skills and ability to communicate complex technical concepts to non-technical stakeholders.
- Strong organizational and project management skills.
- Highly customer-oriented and proactive in addressing and solving issues with a sense of urgency.
- Bachelor’s degree in Computer Science, Engineering, or a related field is desired.
Preferred Skills:
- Proven ability to build long-term relationships with enterprise customers.
- Empathy for customer needs and a passion for solving technical challenges.
Metrics for Success:
- Customer satisfaction scores (CSAT) and Net Promoter Scores (NPS).
- Time to resolution for technical issues.
- Product adoption rates within customer organizations.
- Retention and expansion of customer accounts.
Benefits:
- 25 days holiday.
- Private healthcare.
- Gym membership.
- Central London office.
- All the equipment you need.
- Opportunity to work with cutting-edge technologies and a talented team.
- Being part of the rapidly advancing AI industry.
The type of person who would thrive at TurinTech is someone who is innovative, collaborative, adaptable, and growth oriented. You are driven by a desire to make an impact, embrace challenges with optimism, eager to learn and are excited about contributing to a dynamic and evolving work environment.
Technical Account Manager employer: TurinTech AI
Contact Detail:
TurinTech AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with TurinTech's flagship products, Artemis AI and evoML. Understanding their features and benefits will help you demonstrate how you can support enterprise customers in maximizing the value of these tools.
✨Tip Number 2
Highlight your experience with cloud platforms like AWS, Azure, or Google Cloud during your interactions. Being able to discuss your hands-on experience with these technologies will show that you're well-equipped to handle technical implementations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved complex technical issues in the past. This will showcase your problem-solving skills and ability to communicate effectively with both technical and non-technical stakeholders.
✨Tip Number 4
Demonstrate your customer-oriented mindset by sharing instances where you've built long-term relationships with clients. This will illustrate your empathy for customer needs and your proactive approach to addressing challenges.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and qualifications of the Technical Account Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Technical Expertise: Emphasize your technical skills in software development, debugging, and code optimization. Mention any experience with cloud platforms, APIs, and CI/CD tools, as these are crucial for the role.
Showcase Customer Relationship Skills: Demonstrate your ability to build long-term relationships with enterprise customers. Provide examples of how you've successfully addressed customer needs and solved technical challenges in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for AI and technology. Explain why you want to work at TurinTech.ai and how you can contribute to their mission of driving innovation in the tech industry.
How to prepare for a job interview at TurinTech AI
✨Showcase Your Technical Expertise
Be prepared to discuss your technical background in software development and code optimization. Highlight specific projects where you've successfully implemented solutions, especially in a SaaS or AI-driven environment.
✨Demonstrate Problem-Solving Skills
Expect to face hypothetical scenarios during the interview. Practice articulating your thought process for diagnosing and resolving complex technical issues, as this is crucial for the role of a Technical Account Manager.
✨Emphasize Customer Relationship Management
Prepare examples that illustrate your ability to build long-term relationships with enterprise customers. Discuss how you have proactively addressed customer needs and contributed to their success.
✨Familiarize Yourself with TurinTech's Products
Research TurinTech’s flagship products, Artemis AI and evoML. Understanding their functionalities and benefits will allow you to speak confidently about how you can help customers maximize their value from these tools.
