General Manager

The Location General Manager oversees the daily operations of the organic lawn care business in their assigned location, including the Tick and Mosquito Control Division. This role involves daily servicing of accounts, managing teams, ensuring excellent customer service, meeting financial goals, maintaining operational efficiency, and upholding the company's commitment to environmentally friendly practices.

Key Responsibilities:

• Operations Management
  • Oversee all aspects of the location's operations (Turf Care and Tick & Mosquito Control), equipment maintenance, and product inventory management.
  • Enforce company policies, safety procedures, and organic lawn care standards.
  • Manage and oversee the operations of the Tick and Mosquito Control Division, including products and equipment.
  • Monitor service delivery to ensure quality and customer satisfaction.
• Team Leadership
  • Recruit, train, and manage field technicians and other employees.
  • Conduct regular performance evaluations and provide feedback to employees.
  • Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Customer Service
  • Build strong relationships with clients and address any concerns promptly.
  • Educate customers on organic lawn care practices and the benefits of sustainable landscaping.
  • Educate customers about tick and mosquito control services, emphasising safety, environmental benefits, and effectiveness.
• Fleet and Compliance Management
  • Manage the company's fleet of vehicles, ensuring all vehicles are safe, compliant, and properly maintained.
  • Maintain accurate records of vehicle inspections, registrations, and permits.
  • Address and resolve any DOT audits, inspections, or violations.
  • Oversee driver files, ensuring compliance with DOT guidelines, including medical certification and driving records.
• Equipment Management
  • Ensure truck and equipment policies are being honoured by the Field Specialist team.
  • Fully understand all products and equipment's composition, function, and application methods.
• Sales and Marketing
  • Collaborate with the sales team to grow the customer base and retain existing clients.
  • Identify opportunities to expand services or introduce new products in the market.
• Sustainability and Compliance
  • Ensure adherence to organic lawn care and environmentally friendly pest control principles.
  • Stay up-to-date with local and federal regulations regarding lawn care, pest control, and pesticide use.

Qualifications:

• Bachelor's degree in business administration, agriculture, horticulture, or related field (preferred).
• Experience in management, preferably in landscaping, lawn care, or a similar industry.
• Experience with DOT compliance and fleet management.

Skills and Competencies:

• Strong leadership and team management skills.
• Knowledge of organic lawn care practices and sustainability principles.
• Excellent communication, problem-solving, and organisational abilities.
• Proficiency in budgeting, financial reporting, and data analysis.
• Ability to multitask and work in a fast-paced environment.

Certifications:

• DOT Certified (Preferred)
• RI Pesticide Applicator License (Required)

Working Conditions:

• Combination of shop maintenance/upkeep and fieldwork.
• It may require travel to client sites and occasional weekend work.
• Able to work outdoors in various conditions.

Compensation and Benefits:

• Competitive salary.
• Health insurance, retirement plans, and paid time off.
• Opportunities for professional development and certifications.