At a Glance
- Tasks: Ensure a smooth client experience by managing meeting rooms and refreshments.
- Company: Reputed firm in Edinburgh with a focus on client service.
- Benefits: Career development, training opportunities, and a positive work environment.
- Other info: Part-time role with flexible hours and independent work.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Strong communication skills and a client-focused attitude.
The predicted salary is between 20000 - 25000 £ per year.
Part‑time position based in Edinburgh office. Core hours Monday to Thursday 1pm‑5pm and Friday 11.30am‑5pm, 21.5 hours per week.
Responsibilities
- Provide a smooth and efficient service in the day‑to‑day running of internal and external client areas.
- Ensure tea/coffee/refreshments are available in client suite meeting rooms, keep rooms tidy and presentable.
- Configure boardrooms according to operational requirements, remove/add tables and chairs, and set up rooms per booking requirements.
- Maintain colleague coffee machines with milk, perform cleaning processes and keep coffee & tea stock levels, liaise with Team Lead to order stock.
- Keep colleague kitchen and breakout spaces clean and presentable.
- Provide ad‑hoc coverage and support for reception during busy periods and colleague absences, greet and direct clients upon arrival.
Skills & Qualifications
- Flexible, self‑motivated, highly competent and able to work independently.
- Strong customer service experience and excellent communication skills, able to communicate with clients and colleagues across the business.
- Client‑focused manner with the ability to deliver a client‑always‑focused service.
Benefits & Development
- Opportunity to build on your career and realise your ambitions within a reputed firm.
- Commitment to colleague development and outstanding training opportunities.
- Positive working environment that values individuals.
Client Experience Assistant employer: Turcan Connell Group
As a Client Experience Assistant in our Edinburgh office, you will thrive in a supportive and dynamic work culture that prioritises individual growth and development. With flexible hours and a commitment to outstanding training opportunities, we ensure that our employees can build their careers while enjoying a positive and client-focused environment. Join us to be part of a team that values your contributions and fosters a rewarding workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Turcan Connell Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Turcan Connell Group and let us see your personality shine through!
We think you need these skills to ace Client Experience Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Turcan Connell Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Turcan Connell Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Turcan Connell Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Turcan Connell Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Turcan Connell Group will surely appreciate.
