Executive Support Assistant in Whitley Bay

Location: Whitley, Yorkshire

Work Mode: Hybrid (at least 2 days onsite)

As our Executive Support Assistant, you will provide comprehensive administrative support to the organisation’s Executive and UK&I leadership team as part of the Commercial Support function, while also delivering front‑of‑house reception cover. The position plays a key role in ensuring the smooth day‑to‑day operation of the executive office and creating a professional first impression for visitors and colleagues.

This is a hybrid role, and you will be required onsite at least 2 days a week (expected to be Monday and Tuesday), however, some flexibility on occasions to support the team and ensure business cover is in place is essential.

The Ideal Candidate

• You will have proven administrative experience with demonstrable organisational, planning and time management skills.
• Strong IT skills, particularly with MS Office (Outlook, Teams, Word, Powerpoint, Excel) is vital to success in this role.
• You will have strong written and verbal communication skills, have a flexible and adaptable approach to work and be confident representing Tunstall internally and externally.
• A proactive approach is vital, with the ability to prioritise tasks and manage multiple deadlines.
• In addition, you will need a high attention to detail, and a positive attitude willing to take on new tasks as required.

What we offer

• Competitive salary
• Hybrid working
• 25 days holiday + public holidays
• Holiday purchase scheme
• Contributory pension
• Car salary sacrifice scheme via Tusker
• Paid volunteer day to support a cause you are passionate about
• Enhanced maternity, paternity, adoption and shared parental pay entitlements
• Healthcare cash plan, including free eye tests
• Dedicated 24/7 employee benefits platform Verlingue
• EAP WeCare service - including a 24/7 online GP and mental health counselling service
• Access to LinkedIn learning and a Talent Library with over 800 courses
• A warm and welcoming team environment
• Development and a chance to build a rewarding career

Key Areas of Responsibility

• Provide proactive, high-quality administrative support to Directors and senior colleagues, managing multiple priorities effectively.
• Plan, organise, and coordinate meetings and events, both in‑person and virtual, including agendas, logistics, and follow‑up actions.
• Book travel arrangements and maintain and process any expenses for Executives, Directors and for Field Operations as required.
• Consolidate and reconcile corporate credit card activity.
• Book and log taxi fares for Executives and Directors.
• Raise Purchase Orders (POs) and ensure services are correctly receipted once tasks are complete.
• Organise and support internal and external events as required.
• Provide support to the Executive Assistant as required to manage executive inboxes and calendars.
• Manage incoming and outgoing post, including recorded and confidential mail.
• Ensure a smooth and positive experience for all visitors and effective use of office facilities.
• Manage customer visits to Head Office, including coordinating meetings, delivering tours, and catering as requested.
• Book meeting rooms accurately and in line with business needs.
• Maintain meeting rooms, ensuring they are tidy, well-stocked, and reset between meetings.
• Coordinate lunches, refreshments, and hospitality when required.
• Deliver a professional, welcoming, and customer‑focused reception service, supporting the reception rota.
• Act as front of house, meeting and greeting clients and visitors in a courteous and professional manner.
• Ensure all visitors are signed in, briefed on site requirements, and escorted to their hosts.
• Use MS Teams to answer, screen, and forward calls to appropriate colleagues.
• Always maintain a high standard of presentation and professionalism.
• Act as a dependable point of contact for administrative and reception‑related queries.
• Support the day‑to‑day operational effectiveness of the office environment.
• Order office supplies, including cleaning products and tea/coffee provisions.
• Liaise with internal teams and suppliers to resolve office or facilities issues promptly.

Key Skills and Experience

• Proven previous administration experience, ideally from supporting Executives, Directors or providing Office administration support.
• Excellent organisational, planning, and time management skills.
• Strong IT skills, including MS Office (Outlook, Word, Powerpoint, Excel, MS Teams).
• Effective communication – both verbally and written.
• Corporate Structure awareness.
• Confidentiality and Compliance – handling sensitive information appropriately.
• High attention to detail.
• Ability to work independently with minimal supervision.
• Able to organise a busy workload and work to tight timescales.
• Positive attitude, flexibility, and willingness to take on new tasks as required.

Required Competencies

• Communication Skills
• Stakeholder Management
• Professional tone under pressure

Desirable Skills and Experience

• Previous experience providing support to Executives.
• Ability to understand business priorities and align support accordingly.

A bit about us

Tunstall is a market-leading health and care technology provider. We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of more than 3,000 colleagues provides life saving and life changing technology and services to millions of people in 18 different countries.

Equal Opportunities

At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings.