At a Glance
- Tasks: Lead a team of engineers to deliver top-notch repair and maintenance services.
- Company: Join Tunstall, a leading health and care technology provider.
- Benefits: Enjoy competitive salary, 25 days holiday, healthcare plan, and more.
- Other info: Be part of a diverse team that values your unique strengths.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience with electrical systems and a passion for customer service.
The predicted salary is between 28000 - 29000 £ per year.
We are recruiting a Field Service Supervisor to join our Team based in South East of England.
As a Field Service Supervisor at Tunstall, you will provide a high-quality, efficient repair and maintenance service for both Tunstall and 3rd party products covered by service contracts. You will be integral in supporting a team of regional engineers in delivering first class customer service delivery while balancing customer needs, commercial considerations and Tunstall’s reputation.
The Ideal candidate:
- You will have a comprehensive understanding of electrical and electronic systems and principles.
- Proven experience of working with vulnerable people.
- Effective communicator with demonstrable experience of delivering an excellent customer experience.
- Experience of coaching, mentoring and training others is vital to success in this role.
- You will be calm, positive and professional, a role model for your team of regional engineers.
- A full driving license is required.
What we offer:
- Competitive salary.
- 25 days holiday + public holidays.
- Holiday purchase scheme.
- Healthcare cash plan.
- Contributory pension.
- Paid volunteer day to support a cause you are passionate about.
- Company vehicle.
- Fuel card.
- Overtime opportunities.
- Car salary sacrifice scheme via Tusker.
- Enhanced maternity, paternity, adoption and shared parental pay entitlements.
- Dedicated 24/7 employee benefits platform ‘Verlingue’ that includes free eye tests, retail discounts.
- EAP WeCare service - including a 24/7 online GP and mental health counselling service.
- Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses.
- A warm and welcoming team environment.
- Development and a chance to build a rewarding career.
Your day-to-day responsibilities will include:
- Manage the day-to-day operation of a team of Service Engineers, including the on-call rota and timesheet management.
- Provide supervisor on-call phone response for the regions.
- Provide leadership, support, coaching, and development to your team, including technical guidance and training.
- Provide cover in the absence of the Regional Operations Manager – Service.
- Review operational reports and performance data regularly, using insights to drive improvements in productivity, first-fix rate, quality, stock control, and attendance.
- Carry out site inspections and surveys as required.
- Act as the Safety, Health and Environmental representative for your team in the field, ensuring all company policies and procedures are adhered to.
- Demonstrate a comprehensive understanding of all core company products, their repair, and functionality.
- Be willing and able to work outside normal geographical boundaries when required, demonstrating flexibility to support customer needs.
- Provide high quality repair and maintenance service.
- Support team members with repairs and maintain existing equipment and systems across the full product range.
- Provide support with the installation of assisted living systems (Telecare/Telehealth).
- Provide technical assistance to team members and customers when required.
- Ensure all required paperwork, reports, and documentation are completed accurately and submitted on time.
- Deliver weekly activity reports in line with company requirements.
- Resolve customer issues promptly and effectively, following guidance from the Operations Manager – Service.
- Build strong customer relationships to support contract retention.
- Participate in client meetings when required to understand needs and strengthen partnerships.
- Identify issues affecting customer satisfaction and contribute to solutions.
- Identify and develop revenue growth opportunities and cost-saving initiatives within the customer base.
Key skills and experience:
- Comprehensive technical understanding of electrical and electronic systems and principles.
- Electrical/electronic qualification equivalent to or above NVQ Level 2 (or similar).
- Sound knowledge of Health & Safety issues relevant to the service function.
- Good IT skills.
- Ability and willingness to undertake training as required.
- Ability to work at heights or in confined, dusty spaces.
- Experience working with the elderly and vulnerable people.
- Experience working with KPIs, performance measures, SLAs, or similar.
- Proven experience mentoring, coaching, and training others.
- Strong problem solving and analytical skills.
- Excellent customer focus, always prioritising the customer’s needs.
- Effective team working and collaboration skills.
- Strong communication skills, both verbal and written.
- Effective time management and planning skills.
- Flexible and adaptable approach to work.
- Calm, positive, and helpful disposition.
- Professional, smart, and tidy appearance.
- Full driving license.
- Able to deputise for the Operations Manager - Service when required.
If you are not sure if you have the relevant skills or experience, then please apply (only takes a few minutes) and let our team review and come back to you.
A bit about us:
Tunstall is a market-leading health and care technology provider. We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of more than 3,000 colleagues provides lifesaving and life changing technology and services to millions of people in 18 different countries.
At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.
Each Tunstall colleague has a superpower… they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.
Equal Opportunities at Tunstall
At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.
Field Service Supervisor - South East in Surrey employer: Tunstall UKI
Tunstall UKI is an excellent employer, offering a supportive hybrid working environment that fosters collaboration and flexibility. Employees benefit from competitive perks such as a car allowance and generous holiday, while also having ample opportunities for professional growth within the dynamic Group Finance Team at the Whitley location. Join us to be part of a culture that values analytical excellence and meaningful contributions to the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Supervisor - South East in Surrey
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Tunstall UKI as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Tunstall UKI and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Tunstall UKI’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Supervisor - South East in Surrey
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Tunstall UKI, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Tunstall UKI, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Tunstall UKI.
How to prepare for a job interview at Tunstall UKI
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Tunstall UKI offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Tunstall UKI but also helps you get a feel for whether you’d thrive in that environment.
