At a Glance
- Tasks: Support and reassure service users through effective communication on emergency calls.
- Company: Join Tunstall, a leading health and care technology provider making a real difference.
- Benefits: Competitive salary, 25 days holiday, healthcare plan, and professional development opportunities.
- Other info: Dynamic team culture focused on diversity and inclusion.
- Why this job: Make a life-changing impact while developing your skills in a supportive environment.
- Qualifications: Great listener with strong communication skills and IT proficiency.
The predicted salary is between 30930 - 30930 £ per year.
We have an exciting opportunity to join us as an Emergency Helpline Operator. Our response team plays a vital part in our life-changing service, making a real difference to our customers by providing support and reassurance which helps people live life to the full in their place of choice.
Shift pattern: 4 on, 4 off: 7pm to 7am
Hours: 40.25 hours per week
Salary: £30,930.36
Location: Our Response team is based at our office in Whitley, Yorkshire (Whitley Lodge, Goole, DN14 0HR). Please note that public transport to the site is limited so to be able to make the required shift patterns it is likely you will need to be able to drive and have access to your own vehicle. Free car parking is available onsite.
What will you be doing in this role? As part of our Response team, you will be speaking with our service users, carefully assessing on each call the most appropriate follow-up procedure, making sure it is the easiest and most effective solution for our end user; this could be calling a personal contact, keyholder or the emergency services. At all times you will offer a friendly and empathetic service, providing support and reassurance to the service user.
The Ideal Candidate: You will be a great listener, calm and collected, able to confidently communicate over the phone and have a reassuring tone and empathetic nature.
Key Skills And Experience:
- A confident IT user, able to pick up new systems quickly
- Confident communicating clearly over the phone
- A great listener, able to obtain the critical information our end users are giving
- High attention to detail – able to accurately record information on our systems
- Calm and collected
- Have a friendly and reassuring tone and empathetic nature
What We Offer:
- Competitive salary £30,930.36 pa
- 25 days holiday + bank holidays (pro-rata)
- Holiday purchase scheme
- Contributory pension
- Car salary sacrifice scheme via Tusker
- Paid volunteer day to support a cause you are passionate about
- Enhanced maternity, paternity, adoption and shared parental pay entitlements
- Healthcare cash plan
- Dedicated 24/7 employee benefits platform ‘Verlingue’ that includes things like: free eye tests, retail discounts
- EAP WeCare service - including a 24/7 online GP and mental health counselling service
- Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials
- A warm and welcoming team environment
- Development and a chance to build a rewarding career
Your Key Day-to-day Responsibilities Could Include:
- Speak to our service users to help with a wide range of enquiries; from providing reassurance that their carers are coming, to helping test pendants, to calling the emergency services when someone has had a fall and can’t get up off the floor
- Assess each call and select the most appropriate follow-up procedure, making sure this is the easiest and most effective solution for the end user
- Clearly and concisely pass information to emergency services or personal contacts where required
- Maintain the Response Centre database to a high standard of accuracy, ensuring confidentiality of the data while adhering to the company’s safeguarding and GDPR policy
- Respond to calls effectively and efficiently
- Ensure our service users receive reassurance, comfort, and assistance in a calm and friendly manner over the phone
- Handle housing repair calls from a variety of customers ensuring the appropriate contractors are called
- Carry out outbound calls to vulnerable end users to comfort and reassure
A Bit About Us: Tunstall is a market-leading health and care technology provider. We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of 3,000+ people provide life-saving and life-changing technology and services to millions of customers across 18 different countries. At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion.
Equal Opportunities at Tunstall: At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.
Emergency Helpline Operator - Nights in Goole employer: Tunstall Management
Tunstall is an exceptional employer, offering a supportive and inclusive work culture that values diversity and empowers employees to make a meaningful impact in the lives of others. Located in Whitley, Yorkshire, our team enjoys competitive salaries, generous holiday allowances, and access to extensive professional development resources, all within a warm and welcoming environment. Join us to be part of a dedicated team that not only saves lives but also fosters personal growth and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Helpline Operator - Nights in Goole
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Tunstall Management that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Tunstall Management face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Emergency Helpline Operator - Nights in Goole
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Tunstall Management
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Tunstall Management is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
