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- Tasks: Lead a dynamic team of Field Engineers to achieve operational excellence in the North region.
- Company: Join Tunstall, a market leader in health and care technology with a diverse and inclusive culture.
- Benefits: Enjoy competitive salary, 25 days holiday, private healthcare, and a supportive work environment.
- Why this job: Make a real impact in a role that champions innovation and teamwork.
- Qualifications: Proven leadership experience in field operations and strong performance management skills required.
- Other info: Remote role with excellent career growth opportunities and a warm team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting a Regional Head of Operations to lead a team of Field Engineers in the North region of the UK. This is a remote role.
The Regional Head of Operations will lead and manage the regional Group Living Service and Equipment Delivery teams to meet operational, commercial, and customer performance targets, optimising resources whilst maximising profitability.
The Ideal candidate
- Proven experience in field operational leadership.
- Background in performance management/development.
- Collaboration, customer focus and continuous improvement.
What we offer
- Competitive salary
- 25 days holiday + public holidays (pro rata)
- Bonus
- Company car or car allowance
- Private Healthcare
- Holiday purchase scheme
- Contributory pension
- Car salary sacrifice scheme via Tusker
- Paid volunteer day to support a cause you are passionate about
- Enhanced maternity, paternity, adoption and shared parental pay entitlements
- Healthcare cash plan, including free eye tests
- Dedicated 24/7 employee benefits platform ‘Verlingue’ that includes retail discounts, salary sacrifice options, and health and wellbeing support
- EAP WeCare service – including a 24/7 online GP and mental health counselling service
- Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses
- A warm and welcoming team environment
- Development and a chance to build a rewarding career
Key skills and experience
- Experience leading, managing and developing performance of a large, geographically dispersed field operations team
- Experience of contract & forecast planning models
- Adept in Profit & Loss management
- Knowledge of community alarms and associated equipment
- Experience in operational change management and team development
- Strong analytical, negotiation, and contract‑management skills
- Technical capability in resolving operational issues
- Proficiency in Microsoft Office applications
- Highly organised, resilient, and customer focused
- Excellent customer‑facing and communication skills
- HND or equivalent qualification
- Able to quickly analyse complex issues and make sound decisions
- Build strong working relationships and use networks effectively
- Proactive and accountable, with strong initiative
- Communicates clearly and confidently
- Strong time management and prioritisation skills
- Persistent, resilient, and driven to achieve targets
- Methodical, detail-focused, and adaptable to change
- Self‑motivated with a collaborative approach
Desirable Skills And Experience
- Management experience in a technology based/service environment
Your day-to-day responsibilities will include
- Lead and develop the regional operational team, ensuring high performance across both Equipment and Service delivery
- Manage regional resources to meet contractual KPIs, SLAs, and internal targets
- Ensure effective implementation of analogue‑to‑digital operating models
- Ultimate accountability for monitoring of Lightfoot system and point of contact for any escalations as required
- Maintain full compliance with applicable standards, legislation, and safety requirements
- Produce accurate forecasts, revenue reports, and operational updates
- Oversee project delivery and work closely with Installations Planning Dept to maintain accurate project status and reporting
- Control project budgets, costs, and margins to maximise profitability
- Control and manage GL Equipment project variation orders, ensuring customer sign off
- Monitor and enforce quality standards
- Ensure all installations are fully complete before commissioning
- Monitor all Contractors to ensure Safety, Health and Environmental standards are met
- Conduct annual audit of all required documentation
- Manage customer complaints and contractor issues with effective root‑cause resolution
- Identify and deliver operational improvements and share best practice
- Root cause analysis of requirement for contract variations
- Support sales through identification of new opportunities, small works, and T&M activity
- Provide technical support to optimise operational performance
- Ensure consistent communication and engagement across teams
- Work closely with commercial partners and Sales to achieve regional budget targets
- Drive the regional teams to identify and develop opportunities for small works/T&M activity
- Work closely with the Finance team to resolve any non‑payment and invoice queries
- Support tender submissions with accurate operational input
- Support new product development, giving insight into customer/market requirements
- Build strong customer relationships and provide operational and technical guidance
A bit about us
Tunstall is a market‑leading health and care technology provider. We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of around 3,000 colleagues provides life‑saving and life‑changing technology and services to millions of people in 18 different countries. At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion.
Equal Opportunities at Tunstall
At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.
Regional Head of Operations North region employer: Tunstall Healthcare (UK)
Contact Detail:
Tunstall Healthcare (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Head of Operations North region
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want you to walk into that interview feeling confident and ready to show them why you’re the perfect fit for the Regional Head of Operations role.
✨Tip Number 3
Practice your pitch! You should be able to clearly articulate your experience and how it relates to the job. We recommend doing mock interviews with friends or using online resources to refine your answers and boost your confidence.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role. We believe that this small gesture can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Regional Head of Operations North region
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in field operational leadership. We want to see how your skills align with the role of Regional Head of Operations, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills: Since this role is all about leading a team, let us know about your past experiences managing teams and driving performance. Share specific examples that demonstrate your ability to motivate and develop others – we love a good success story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it only takes a few minutes – so why not give it a go?
How to prepare for a job interview at Tunstall Healthcare (UK)
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of field operations and performance management. Familiarise yourself with the latest trends in operational leadership, especially in technology-based environments. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to leading geographically dispersed teams. Share specific examples of how you've developed team performance and managed resources effectively. Highlight your ability to foster collaboration and continuous improvement within your teams.
✨Demonstrate Customer Focus
Since customer focus is key for this role, think of instances where you've gone above and beyond to meet customer needs. Be ready to explain how you handle complaints and ensure quality standards are met, as well as how you build strong relationships with clients.
✨Prepare for Technical Questions
Brush up on your knowledge of community alarms and associated equipment, as well as relevant standards. Expect questions on operational change management and be ready to discuss how you've resolved complex operational issues in the past.