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For Companies At a Glance
- Tasks: Manage 3rd party installation partners and ensure a seamless customer experience.
- Company: Join Tunstall, a leading health and care technology provider.
- Benefits: Enjoy hybrid working, competitive salary, generous holiday, and healthcare perks.
- Why this job: Make a real impact in a supportive team while driving innovation in health tech.
- Qualifications: Proven project management experience and excellent communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting an Operations Manager - Contracts to manage our 3rd party installation partners. This is a remote role.
This role will liaise closely with the sales and service teams for the various accounts to ensure a professional installations experience for the customer from placing the order through to commissioning and hand over to the service function.
The Ideal candidate
- You will have proven experience of working with Tunstall customers and 3rd party partners to deliver a seamless, world class service.
- Collaboration, customer focus and continuous improvement are also key focus areas that this person can bring to the role.
What we offer
- Competitive salary
- Hybrid working
- 25 days holiday + public holidays (pro rata)
- Holiday purchase scheme
- Contributory pension
- Car salary sacrifice scheme via Tusker
- Paid volunteer day to support a cause you are passionate about
- Enhanced maternity, paternity, adoption and shared parental pay entitlements
- Healthcare cash plan
- Dedicated 24/7 employee benefits platform ‘Verlingue’ that includes things like: free eye tests, retail discounts
- EAP WeCare service - including a 24/7 online GP and mental health counselling service
- Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials
- A warm and welcoming team environment
- Development and a chance to build a rewarding career
Key skills and experience
- Proven successful project management experience
- Technically adept at resolving site issues
- Experienced in resolving problems and customer issues
- Management experience in a technology based, high volume, installations project management environment
- Successful record of implementing and managing business change
- Proven analytical skills
- Proven experience of successfully negotiating contracts with installers and suppliers
- Experience of successfully managing a number of small to large contracts simultaneously
- Experience of dealing with remote site operations
- Very high-level customer facing skills
- Excellent communication skills
- Experienced in continuous improvement practice
- National Certificate level education or equivalent
Required Competencies
- Knowledge of the Community Alarms and associated equipment marketplace
- A proven change manager and team player
- Achievement/results orientated and customer focussed
- Knowledge of contract & forecasting planning models
- Ability to generate lasting customer relationships
Desirable Skills And Experience
- ECS / CSCS card
- Knowledge of contract law covering installation & service work
- Detailed knowledge of BS5839
Your day-to-day responsibilities will include
- To attend pre-project meetings with sales and the customer to identify and clarify the customers’ expectations from the installation.
- To generate Project Documentation and ensure customer sign off to projects initiation, clearly identifying the agreed work packages for all parties involved in the project and hence agreement that any variations could lead to additional charges.
- To maintain project detail using Projects-on-hand reporting tool.
- Ensure written customer sign off on any necessary variations.
- To provide technical support & guidance to customers/Installations/Sales including resolving site technical issues.
- To keep tight control of Turnover, cost and margin versus planned turnover cost and margin to ensure that profits are maximised for each project.
- To actively sell additional equipment / charge for additional work on the contract – increasing the sales value and margin of the project.
- To ensure that all excess Installer stock is cleared out of Installer warehouses and ensure that it is returned to Tunstall efficiently and expediently.
- Undertake audits to ensure installations are completed in line with the agreed installation bills of equipment issued by Tunstall to the installer.
- Plus Tunstall quality requirements regarding work undertaken and client sign off ensuring current health & safety legislation is being complied with.
- To effectively plan own workload and meeting / site / customer visit schedules to ensure maximum effectiveness in terms of improving performance e.g. volume of meetings, focus etc.
- To maintain a current and up to date record of each site history e.g. visit reports, meeting agendas, resulting action points which include who and due by dates.
- To document / formalise complaints and concerns from customers and contractors – acting to resolve them speedily and effectively taking the necessary steps to identify and eliminate root cause of any issues.
A bit about us
Tunstall is a market-leading health and care technology provider. We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of around 3,000 colleagues provides life saving and life changing technology and services to millions of people in 18 different countries. At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide. Each Tunstall colleague has a superpower… they’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.
Equal Opportunities at Tunstall
At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.
Operations Manager - Contracts employer: Tunstall Healthcare (UK)
Contact Detail:
Tunstall Healthcare (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Contracts
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with Tunstall or similar companies. A friendly chat can lead to valuable insights and even job referrals.
✨Tip Number 2
Prepare for interviews by researching common questions for Operations Manager roles. Think about how your past experiences align with the responsibilities mentioned in the job description, and be ready to share specific examples.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be prepared to discuss how you've tackled challenges in project management or customer service, as these are key areas for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more resources to help you ace the process and land that dream job.
We think you need these skills to ace Operations Manager - Contracts
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with project management and customer relations. We want to see how your skills align with the role of Operations Manager - Contracts!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully managed contracts or resolved issues in the past. We love seeing tangible results that demonstrate your capabilities!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tunstall Healthcare (UK)
✨Know Your Stuff
Make sure you brush up on your knowledge of the Community Alarms and associated equipment marketplace. Familiarise yourself with Tunstall's products and services, as well as any recent developments in the industry. This will show that you're genuinely interested and prepared for the role.
✨Showcase Your Project Management Skills
Be ready to discuss your previous project management experiences in detail. Prepare specific examples where you've successfully managed contracts or resolved site issues. Highlight your ability to juggle multiple projects and how you’ve implemented business changes effectively.
✨Demonstrate Collaboration and Customer Focus
Since this role involves liaising with various teams, be prepared to talk about how you’ve worked collaboratively in the past. Share examples of how you’ve maintained strong customer relationships and ensured a seamless service experience, as these are key focus areas for Tunstall.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, the company's approach to continuous improvement, or how they measure success in this role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.