At a Glance
- Tasks: Install and configure Amazon Alexa solutions at customer sites while providing excellent service.
- Company: Join Tunstall, a leader in smart technology and innovation.
- Benefits: Enjoy competitive salary, hybrid working, 25 days holiday, and healthcare support.
- Other info: Travel nationally, enjoy a supportive team environment, and access to professional development.
- Why this job: Be part of a dynamic team making a real impact with cutting-edge smart technology.
- Qualifications: Experience in field-based installation and familiarity with connected devices is preferred.
The predicted salary is between 30000 - 32218 £ per year.
We are recruiting for an Implementation Specialist – Amazon Smart Properties to join our Solution Delivery and Innovation team. This is a field-based role that will require travel across our customer sites.
As our Implementation Specialist, you will install, configure and commission Amazon Alexa and Amazon Smart Property solutions within our customer environments. You will ensure installations are completed safely, professionally and to agreed quality standards. You will have a naturally engaging style, offering a friendly, empathetic and excellent customer service every time. A company car is provided, and you will require a full UK driving licence.
The Ideal candidate
- You will have proven experience in a field-based installation, deployment or technical support role, and have a familiarity with connected devices, mobile technology and cloud-based platforms.
- Whilst not essential, any experience within housing, telecare, healthcare or with smart technology and Amazon Alexa or smart home technologies would be desirable.
- You will demonstrate a proactive, can-do attitude, with excellent customer-facing communication skills and a practical approach to problem-solving.
- Strong organisation skills, including the ability to manage your own workload and travel schedule, are critical to success in this role.
What we offer
- Competitive salary
- Hybrid working
- 25 days holiday + public holidays
- Holiday purchase scheme
- Contributory pension
- Car salary sacrifice scheme via Tusker
- Paid volunteer day to support a cause you are passionate about
- Enhanced maternity, paternity, adoption and shared parental pay entitlements
- Healthcare cash plan, including free eye tests
- Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: retail discounts, salary sacrifice options, and health and wellbeing support
- EAP WeCare service - including a 24/7 online GP and mental health counselling service
- Boost your learning and growth through access to LinkedIn learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials
- A warm and welcoming team environment
- Development and a chance to build a rewarding career
Key areas of responsibility
- Install, configure and commission Amazon Alexa and Amazon Smart Properties solutions within customer environments
- Carry out device deployment, setup, testing and troubleshooting activities on customer sites
- Support Wi-Fi connectivity validation, device registration and basic network troubleshooting
- Configure resident rooms, communal spaces and associated management consoles
- Deliver onboarding support and assist with scheme go-live activities
- Provide basic user guidance and training to scheme staff and residents
- Work alongside Tunstall operational, service and project teams during deployments
- Escalate technical or project issues appropriately where required
- Maintain accurate implementation records, deployment documentation and asset tracking
- Support pilot deployments, demonstrations and proof-of-concept activity
- Ensure installations are completed safely, professionally and to agreed quality standards
- Travel nationally to customer sites as required
Key skills and experience
- Experience in a field-based installation, deployment or technical support role
- Familiarity with connected devices, mobile technology and cloud-based platforms
- Good working knowledge of Wi-Fi and basic networking concepts
- Strong customer-facing communication skills
- Practical problem-solving capability
- Ability to manage own workload and travel schedule effectively
- Full UK driving licence
Desirable skills and experience
- Experience within housing, telecare, healthcare or smart technology environments
- Familiarity with Amazon Alexa or smart home technologies
- Experience supporting SaaS or connected device deployments
- Understanding of Group Living or supported housing environment
Required Competencies
- Customer Focus
- Planning Effectiveness
- Conscientious
- Effective communication
- Problem solving
Equal Opportunities at Tunstall
At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.
Implementation Specialist employer: Tunstall Healthcare (UK)
At Tunstall, we pride ourselves on being an excellent employer, offering a competitive salary and a range of benefits including hybrid working, generous holiday allowances, and a supportive work culture that prioritises employee growth. Our team environment is warm and welcoming, with access to extensive learning resources and opportunities for career development, making it an ideal place for those looking to make a meaningful impact in the field of smart technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tunstall Healthcare (UK) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tunstall Healthcare (UK) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tunstall Healthcare (UK)!
✨Direct Apply to Tunstall Healthcare (UK)
Let's not forget to apply directly through the Tunstall Healthcare (UK) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Implementation Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tunstall Healthcare (UK).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tunstall Healthcare (UK). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tunstall Healthcare (UK)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
