At a Glance
- Tasks: Lead a team of engineers to deliver top-notch repair and maintenance services.
- Company: Join Tunstall, a leader in innovative health solutions.
- Benefits: Enjoy competitive salary, 25 days holiday, healthcare plan, and more.
- Other info: Flexible working, career growth opportunities, and a welcoming team culture.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: Experience with electrical systems and a passion for customer service required.
The predicted salary is between 35000 - 45000 £ per year.
We are recruiting a Field Service Supervisor to join our team based in South East of England.
As a Field Service Supervisor at Tunstall, you will provide a high-quality, efficient repair and maintenance service for both Tunstall and 3rd party products covered by service contracts. You will support a team of regional engineers in delivering first‑class customer service while balancing customer needs, commercial considerations, and Tunstall’s reputation.
The Ideal candidate
- You will have a comprehensive understanding of electrical and electronic systems and principles.
- Proven experience working with vulnerable people.
- Effective communicator with demonstrable experience delivering an excellent customer experience.
- Experience of coaching, mentoring and training others is vital to success in this role.
- You will be calm, positive and professional, a role model for your team of regional engineers.
- A full driving licence is required.
What we offer
- Competitive salary
- 25 days holiday + public holidays
- Holiday purchase scheme
- Healthcare cash plan
- Contributory pension
- Paid volunteer day to support a cause you are passionate about
- Company vehicle
- Fuel card
- Overtime opportunities
- Car salary sacrifice scheme via Tusker
- Enhanced maternity, paternity, adoption and shared parental pay entitlements
- Dedicated 24/7 employee benefits platform ‘Verlingue’ including free eye tests, retail discounts
- EAP WeCare service – 24/7 online GP and mental health counselling
- Access to LinkedIn Learning and a Talent Library with over 800 courses
- A warm and welcoming team environment
- Development and opportunity to build a rewarding career
Your day‑to‑day responsibilities will include
- Manage the day‑to‑day operation of a team of Service Engineers, including the on‑call rota and timesheet management.
- Provide supervisor on‑call phone response for the regions.
- Provide leadership, support, coaching and development to your team, including technical guidance and training.
- Act as cover in the absence of the Regional Operations Manager – Service.
- Review operational reports and performance data regularly, using insights to drive improvements in productivity, first‑fix rate, quality, stock control and attendance.
- Carry out site inspections and surveys as required.
- Act as the Safety, Health and Environmental representative for your team in the field, ensuring all company policies and procedures are adhered to.
- Demonstrate a comprehensive understanding of all core company products, their repair and functionality.
- Be willing and able to work outside normal geographical boundaries when required, demonstrating flexibility to support customer needs.
- Provide high‑quality repair and maintenance service.
- Support team members with repairs and maintain existing equipment and systems across the full product range.
- Provide support with the installation of assisted living systems (Telecare/Telehealth).
- Provide technical assistance to team members and customers when required.
- Ensure all required paperwork, reports and documentation are completed accurately and submitted on time.
- Deliver weekly activity reports in line with company requirements.
- Resolve customer issues promptly and effectively, following guidance from the Operations Manager – Service.
- Build strong customer relationships to support contract retention.
- Participate in client meetings when required to understand needs and strengthen partnerships.
- Identify issues affecting customer satisfaction and contribute to solutions.
- Identify and develop revenue growth opportunities and cost‑saving initiatives within the customer base.
Key skills and experience
- Comprehensive technical understanding of electrical and electronic systems and principles.
- Electrical/electronic qualification equivalent to or above NVQ Level 2 (or similar).
- Sound knowledge of Health & Safety issues relevant to the service function.
- Good IT skills.
- Willingness to undertake training as required.
- Ability to work at heights or in confined, dusty spaces.
- Experience working with the elderly and vulnerable people.
- Experience working with KPIs, performance measures, SLAs or similar.
- Proven experience mentoring, coaching and training others.
- Strong problem‑solving and analytical skills.
- Excellent customer focus, always prioritising the customer’s needs.
- Effective team working and collaboration skills.
- Strong communication skills, both verbal and written.
- Effective time management and planning skills.
- Flexible and adaptable approach to work.
- Calm, positive and helpful disposition.
- Professional, smart and tidy appearance.
- Full driving licence.
- Ability to deputise for the Operations Manager – Service when required.
Equal Opportunities
At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.
Field Service Supervisor - South East employer: Tunstall Healthcare (UK)
At Tunstall, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in the South East of England. Our commitment to employee growth is evident through our extensive training resources, including access to LinkedIn Learning and a Talent Library, alongside competitive benefits such as a healthcare cash plan, generous holiday allowance, and opportunities for overtime. Join us to be part of a warm team culture that values your contributions and empowers you to make a meaningful impact in the lives of vulnerable individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Supervisor - South East
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your experience aligns with their mission, especially when it comes to customer service and team leadership.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience with electrical systems and your approach to mentoring and coaching others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Supervisor - South East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Supervisor role. Highlight your experience with electrical systems, customer service, and any coaching or mentoring you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your understanding of working with vulnerable people – it’s key for us.
Showcase Your Communication Skills:As a Field Service Supervisor, communication is crucial. In your application, demonstrate your ability to communicate effectively, both in writing and verbally. We love candidates who can convey their thoughts clearly and professionally!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Tunstall Healthcare (UK)
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of electrical and electronic systems. Be ready to discuss specific examples from your past experience that demonstrate your understanding and how you've applied it in real-world situations.
✨Showcase Your Leadership Skills
As a Field Service Supervisor, you'll need to lead a team. Prepare to share instances where you've successfully coached or mentored others. Highlight your ability to support and develop team members while maintaining a positive work environment.
✨Customer Focus is Key
Tunstall values excellent customer service, so be prepared to discuss how you've built strong relationships with clients in the past. Think of examples where you've resolved issues effectively and contributed to customer satisfaction.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare for hypothetical scenarios related to managing a team or dealing with challenging customer situations, and think through how you'd approach these challenges.
