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- Tasks: Answer emergency calls and dispatch services while providing reassurance to clients.
- Company: Join Tunstall Healthcare Group, a purpose-led company focused on wellbeing.
- Benefits: Enjoy hybrid work options, above living wage rates, and 5 weeks of annual leave.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Empathetic individuals with strong customer service skills and attention to detail.
- Other info: Flexible rotating roster with fun team events and growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join the Emergency Response Operator role at Tunstall Healthcare Group.
About the Role
This is a full‑time, 40‑hour per week position on a rotating 24/7 roster. The role is based in Tauranga with hybrid work options after training.
Responsibilities
- Answer incoming calls triggered by clients’ medical and duress alarms
- Dispatch emergency services when required
- Provide reassurance and remain calm under pressure
- Follow clear protocols and complete accurate administrative processes
- Troubleshoot and support accidental and test alarm calls
Qualifications
- Natural people person with empathy and a calm phone manner
- Strong resilience and ability to stay composed in emergencies
- High attention to detail
- Reliable, team‑focused, and seeking a stable, long‑term role
- Proven customer service experience
- Good computer skills and fast, accurate typing
- First Aid certificate (or willingness to obtain)
Flexibility
The service operates 24/7, so you must be flexible for a rotating roster that includes afternoon, night and weekend shifts (penalty rates apply). Roster provided one month in advance. Hybrid work available for some shifts after successful training.
Benefits
- Hybrid work after training (3–6 months)
- Above Living Wage rates paid + penalty rates
- 5 weeks of annual holiday leave for shift workers
- Free parking and coffee
- Discounts and benefits through the PERKS platform
- Fun team events and recognition awards
- Company‑paid employee wellbeing counselling
- Training and growth opportunities in a purpose‑led company
- Diversity
Emergency Response Operator in Stoke-on-Trent employer: Tunstall Healthcare Group
Contact Detail:
Tunstall Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Response Operator in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research Tunstall Healthcare Group and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your calm phone manner! Since the role requires you to stay composed under pressure, try role-playing emergency scenarios with friends or family. This will help you feel more confident when answering calls in real situations.
✨Tip Number 3
Show off your customer service skills! Prepare examples from your past experiences where you've demonstrated empathy and resilience. These stories will resonate well with the interviewers and highlight your suitability for the role.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it online. This way, we can keep track of your progress and get you into the interview process faster!
We think you need these skills to ace Emergency Response Operator in Stoke-on-Trent
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your natural people skills shine through. Share examples of how you've handled tough situations with empathy and a calm demeanour, as this is key for the Emergency Response Operator role.
Be Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is free from typos and clearly outlines your relevant experience. Highlight any customer service roles where accuracy was crucial.
Flexibility is Key: Since the role involves a rotating roster, mention your flexibility in working various shifts. We appreciate candidates who are open to afternoon, night, and weekend work, so don’t shy away from stating your availability!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you promptly!
How to prepare for a job interview at Tunstall Healthcare Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Emergency Response Operator. Familiarise yourself with the key tasks like answering calls, dispatching services, and following protocols. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a natural people person, it's crucial to highlight your empathy and calm phone manner during the interview. Prepare examples from your past experiences where you've successfully handled stressful situations or provided reassurance to clients. This will illustrate your ability to stay composed under pressure.
✨Demonstrate Attention to Detail
Attention to detail is vital in this role, especially when completing administrative processes. Bring up specific instances where your meticulous nature has made a difference in your previous jobs. This could be anything from accurately documenting information to troubleshooting issues effectively.
✨Be Ready for Flexibility Questions
Since the role requires flexibility for a rotating roster, be prepared to discuss your availability. Show that you're open to working various shifts, including nights and weekends. This will reassure the interviewer that you're committed to the demands of the job and ready to adapt as needed.