At a Glance
- Tasks: Provide operational support for platforms, ensuring reliability and resolving incidents.
- Company: Join Tunstall, a leading health and care technology provider with a diverse team.
- Benefits: Enjoy competitive salary, hybrid working, healthcare cash plan, and paid volunteer days.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact in health tech while developing your skills in a supportive environment.
- Qualifications: Technical support experience, strong communication skills, and familiarity with Azure DevOps and Linux.
The predicted salary is between 33075 - 40425 £ per year.
We are recruiting a
Platform Support Engineer to join our Solution Delivery & Innovation team in the UK. Flexible hybrid working is available.
What will you be doing in this role?
The Platform Support Engineer provides day-to-day operational support for the platforms that underpin Tunstall’s Saa S and connected-care services, keeping them healthy, reliable and observable.
Sitting within Service Software Support and reporting to the Technical Customer Support Manager, the role focuses on monitoring, incident investigation and resolution, supporting build and deployment pipelines, and maintaining the tooling that enables continuous delivery.
The Ideal candidate
We are looking for someone with a technical support background who is used to dealing with customer incidents so, communication skills and technical skills are key in this role.
What we offer
- Competitive salary,
- Hybrid working,
- Holiday purchase scheme,
- Contributory pension,
- Paid volunteer day to support a cause you are passionate about,
- Enhanced maternity, paternity, adoption and shared parental pay entitlements,
- Healthcare cash plan, including free eye tests,
- Dedicated 24/7 employee benefits platform ‘Verlingue’ that include things like: retail discounts, salary sacrifice options, and health and wellbeing support,
- EAP We Care service - including a 24/7 online GP and mental health counselling service,
- Boost your learning and growth through access to Linked In learning and a Talent Library with over 800 courses, covering subjects from business skills to project management essentials,
- A warm and welcoming team environment,
- Development and a chance to build a rewarding career.
Your day-to-day responsibilities will include
- · Provide day-to-day operational support for the platform, ensuring services remain healthy, reliable and observable.
- · Investigate, triage and resolve platform incidents, restoring service within agreed timescales and minimising customer impact.
- · Support the build, release and deployment process so that changes reach production safely and predictably.
- · Maintain and improve monitoring, alerting and observability to detect issues early and reduce repeat incidents.
- · Produce and maintain clear support documentation, runbooks and root cause analysis (RCA) for significant incidents.
- · Escalate complex issues appropriately while retaining ownership of updates and follow-through.
- · Maintain accurate support documentation, runbooks and knowledge-base articles for the platform and its common issues.
- · Keep configuration, deployment and incident records up to date within the relevant tracking and ticketing systems.
- · Monitor platform support queues for SLA compliance, flagging incidents at risk of breach.
- · Support on-call rota administration and handover documentation as required.
- · Prioritise issues affecting customer-facing services and represent platform reliability interests.
- · Build, maintain and troubleshoot CI/CD build and release (deployment) pipelines in Azure Dev Ops.
- · Automate operational and maintenance tasks using Bash scripting on Linux.
- · Support backup, restore and disaster-recovery activities as required.
- Required skills and experience
- · Azure Dev Ops – administering and supporting Azure Dev Ops, including Repos, Boards and Pipelines.
- · CI/CD pipelines – building, maintaining and troubleshooting build and release (deployment) pipelines.
- · Linux – solid Linux administration and command-line troubleshooting.
- · Dapr – working with Dapr (Distributed Application Runtime) building blocks such as service invocation, state management and pub/sub.
- · Kubernetes – operating and supporting Kubernetes clusters, including deployments, pods, services and Helm.
- · Argo CD – Git Ops-based deployment and release management using Argo CD.
- · Loki – log aggregation and querying with Grafana Loki.
- · Prometheus – metrics collection, querying and alerting with Prometheus.
- · Grafana – building and maintaining dashboards and alerts in Grafana.
- · Bash scripting – automating operational tasks and tooling with Bash.
- Required competencies
- Problem Solving
- Collaboration
- Attention to detail
- Effective communication
A bit about us
Tunstall is a market-leading health and care technology provider .
We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of around
3,000 colleagues provides life saving and life changing technology and services to millions of people in 18 different countries .
At Tunstall you’ll find a place where you’re valued and celebrated for being yourself.
We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion.
We demonstrate our commitment to diversity and inclusion at each step.
From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.
Equal Opportunities at Tunstall
At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve.
We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings.
Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.
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Platform Support Engineer employer: Tunstall Healthcare Group
Tunstall is an exceptional employer, offering a supportive and inclusive work culture that values diversity and innovation. With flexible hybrid working options, competitive salaries, and extensive employee benefits including a healthcare cash plan and access to professional development resources, Tunstall empowers its employees to grow and thrive in their careers while making a meaningful impact in the health and care technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Tunstall Healthcare Group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Tunstall Healthcare Group.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Tunstall Healthcare Group.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Tunstall Healthcare Group that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Platform Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Tunstall Healthcare Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Tunstall Healthcare Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Tunstall Healthcare Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Tunstall Healthcare Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
