IFS Functional Analyst - Field Service Module - 12-month Fixed Term Contract

Overview

IFS System Analyst (12-month fixed term contract) role at Tunstall Healthcare Group. This role is based at our Whitley site (DN14 0HR) and work is on a hybrid basis. Flexible onsite requirements may apply, particularly in the initial weeks.

Join to help support the ERP transformation strategy and align business processes globally, delivering benefits through improved processes supported by ERP and other software solutions.

What will you be doing in this role

As an IFS Systems Analyst at Tunstall, you will facilitate the successful execution of Tunstall’s ERP transformation strategy, helping to align Tunstall’s business processes globally and deliver benefits by implementing and maintaining better business processes supported by ERP and other software and technology solutions.

The Ideal Candidate

You will have proven demonstrable experience as a Systems Analyst on IFS. You will have good communication skills, both verbal and written, able to present the big picture and detailed designs clearly to ensure they are understood. You will be collaborative, experienced at gathering key requirements from stakeholders, understanding business processes, identifying areas for improvement and delivering effective training on ERP system processes and usage. With an analytical mindset you will be able to organise and analyse data to support your decision making.

Key Responsibilities

• Resolve process and systems problems and deliver requests for change
• Quantify opportunities for improvement from process and IS solutions changes
• Analyse As-Is processes in conjunction with business users
• Develop and maintain To-Be processes, functional requirements, data integrations, and non-functional requirements in conjunction with business users, suppliers, or customers
• Perform options appraisals and recommend appropriate process and software solutions
• Direct the work of business applications suppliers and ensure suppliers meet Tunstall standards through statements of work definition, supplier reviews and testing
• Perform systems validation and user acceptance testing in conjunction with business users as required
• Prepare \’How to\’ guides and other training materials as needed
• Provide process and application coaching/training to super-user/user community globally
• Plan and perform project tasks including those at cutover as needed, including data mapping, loading and reconciliation, business process verification and systems integration testing
• Provide point of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes
• Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring timely stakeholder communication
• Perform post-implementation reviews and work with business users and third parties as necessary to ensure project benefits are achieved
• Maintain a current knowledge of application solutions in the relevant domain
• Communicate opportunities, plans, process changes and application features to business users and IS colleagues to promote continuous improvement
• Perform data analysis and, where necessary, support global projects with country and acquisition/disposal onboarding and off-boarding activities and sunset of legacy solutions

Key Skills And Experience

• Proven experience working in a comparable role with IFS
• Able to effectively communicate both the big picture and detailed design
• Experience in consulting with and training stakeholder and super-user communities
• Experience organizing and analyzing data to support decision-making
• Strong research and analytical skills
• Understanding of common business processes
• Time management and prioritisation skills
• Strong communication and influencing skills, both verbal and written
• Attention to detail and ability to clarify and communicate complex issues

Desirable Skills And Experience

• Experience using JIRA
• Exposure to data migration and data/systems integration techniques and tools
• Experience defining requirements and translating to technical specifications
• Any experience with IFS Finance or Supply Chain module
• Understanding of process for successful change management

Equal Opportunities

At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.