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For Companies At a Glance
- Tasks: Lead a dynamic team providing top-notch technical support to customers.
- Company: Join Tunstall, a leading health and care tech provider with a diverse team.
- Benefits: Enjoy competitive salary, 25 days holiday, and a supportive work environment.
- Why this job: Make a real difference in people's lives through innovative technology.
- Qualifications: Experience in ITIL practices and strong leadership skills required.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting a Technical Support Manager to join our Business Systems team. We offer a hybrid working pattern with a mix of office and remote working.
A Bit About Us
Tunstall is a market‐leading health and care technology provider. We are passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. With more than 3,000 colleagues, we deliver lifesaving and life‐changing technology and services to millions of people in 18 different countries.
What will you be doing in this role?
The Technical Support Manager manages a team of application and hardware specialists in the provision of 1st and 2nd line support to Tunstall UK's external customers. The team supports a wide range of Tunstall proprietary products and technologies.
The Ideal Candidate
We are looking for someone who has experience of working with Tunstall systems, can deliver against deadlines, and has strong leadership skills.
Key Skills And Experience
- Experience implementing ITIL best practice, including Incident Management, Change Management, and Problem Management.
- Effective communication and presentation skills.
- Demonstrable leadership and motivation skills.
- Effective planning and time management skills.
- Experience in providing support and advice to other team members.
- Good problem‐solving skills.
- Ability to work to deadlines and under pressure.
- Networking knowledge covering LAN/WAN technologies.
What We Offer
- Competitive salary
- 25 days holiday + public holidays (pro rata)
- Holiday purchase scheme
- Contributory pension
- Paid volunteer day to support a cause you are passionate about
- Dedicated 24/7 employee benefits platform 'Verlingue' that includes free eye tests and retail discounts
- EAP WeCare service – 24/7 online GP and mental health counselling service
- Access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials
- Free car parking
- A warm and welcoming team environment
- Development opportunity to build a rewarding career
Your Day‐to‐day Responsibilities Will Include
- Manage and lead the team of customer support staff, including annual and sick leave, coaching, feedback, and performance monitoring.
- Provide 1st/2nd line product support principally to external customers and internal colleagues where required.
- Support the team to resolve service desk tickets, acting as a point of escalation for challenging issues.
- Ensure incidents are resolved in a timely manner to meet defined service level targets using ITIL processes.
- Proactively help resolve tickets where required.
- Participate as a project resource as and when required.
- Coach other team members and support staff.
- Ensure the support team can provide assistance during deployment phases of new products.
Equal Opportunities at Tunstall
At Tunstall, we are committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we are dedicated to providing reasonable adjustments you may need to thrive.
Technical Support Manager in Goole employer: Tunstall Healthcare Group
Contact Detail:
Tunstall Healthcare Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Manager in Goole
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tunstall on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to technical support and leadership. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of specific examples where you’ve tackled tough issues in previous roles. This will demonstrate your ability to handle the challenges of the Technical Support Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Tunstall.
We think you need these skills to ace Technical Support Manager in Goole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Manager role. Highlight your experience with Tunstall systems and any ITIL best practices you've implemented. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your leadership skills can benefit our team. Keep it engaging and personal – we love getting to know you!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenging issues in the past. We’re keen on seeing your problem-solving skills in action, especially in a technical support context.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Tunstall Healthcare Group
✨Know Your Stuff
Make sure you brush up on Tunstall systems and products before the interview. Familiarise yourself with their technologies and how they operate, as this will show your genuine interest and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully managed a team or resolved conflicts. This will demonstrate your ability to lead and motivate others, which is key for the Technical Support Manager position.
✨Master ITIL Processes
Since the role involves ITIL best practices, be ready to discuss your experience with Incident Management, Change Management, and Problem Management. Have specific examples in mind that illustrate how you've applied these processes effectively in past roles.
✨Communicate Clearly
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your presentation skills and ensure you can convey your ideas confidently.