At a Glance
- Tasks: Answer emergency calls and dispatch services while providing reassurance to clients.
- Company: Join Tunstall Healthcare Group, a purpose-driven organisation.
- Benefits: Enjoy hybrid work options, competitive pay, and 5 weeks annual leave.
- Other info: Flexible shifts with fun team events and growth opportunities.
- Why this job: Make a real difference in people's lives during emergencies.
- Qualifications: Empathetic, resilient individuals with customer service experience are encouraged to apply.
The predicted salary is between 30000 - 42000 € per year.
Join the Emergency Response Operator role at Tunstall Healthcare Group.
About the Role
This is a full‑time, 40‑hour per week position on a rotating 24/7 roster. The role is based in Tauranga with hybrid work options after training.
Responsibilities
- Answer incoming calls triggered by clients’ medical and duress alarms
- Dispatch emergency services when required
- Provide reassurance and remain calm under pressure
- Follow clear protocols and complete accurate administrative processes
- Troubleshoot and support accidental and test alarm calls
Qualifications
- Natural people person with empathy and a calm phone manner
- Strong resilience and ability to stay composed in emergencies
- High attention to detail
- Reliable, team‑focused, and seeking a stable, long‑term role
- Proven customer service experience
- Good computer skills and fast, accurate typing
- First Aid certificate (or willingness to obtain)
Flexibility
The service operates 24/7, so you must be flexible for a rotating roster that includes:
- Afternoon, night and weekend shifts (penalty rates apply)
- Roster provided one month in advance
- Hybrid work available for some shifts after successful training
Benefits
- Hybrid work after training (3–6 months)
- Above Living Wage rates paid + penalty rates
- 5 weeks of annual holiday leave for shift workers
- Free parking and coffee
- Discounts and benefits through the PERKS platform
- Fun team events and recognition awards
- Company‑paid employee wellbeing counselling
- Training and growth opportunities in a purpose‑led company
Diversity & Inclusion
Tunstall welcomes applications from all people, including Māori, Pasifika, LGBTQIA+ communities, people with all abilities, and diverse backgrounds. We are committed to equity and inclusion and to creating a workplace where everyone feels respected, valued and able to thrive.
Application Process
To be successful, candidates must have the appropriate work eligibility rights and be prepared to provide a police check, which can be organised and paid for by us. If you want a role with real purpose, APPLY NOW and join a team where every call matters.
Emergency Response Operator employer: Tunstall Healthcare Group
Tunstall Healthcare Group is an exceptional employer that prioritises employee wellbeing and growth, offering a supportive work culture where every call truly matters. With competitive pay above the living wage, flexible hybrid work options after training, and generous benefits such as five weeks of annual leave and company-paid counselling, employees are empowered to thrive both personally and professionally in the vibrant community of Tauranga.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Response Operator
✨Tip Number 1
Get to know the company! Research Tunstall Healthcare Group and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your calm phone manner! Since the role involves answering calls under pressure, try role-playing scenarios with friends or family. This will help you feel more confident and prepared for those tricky situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Tunstall. Plus, it shows your initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Emergency Response Operator
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your natural people skills shine through. Share examples of how you've handled tough situations with empathy and a calm approach, as this is key for the Emergency Response Operator role.
Be Detail-Oriented:We love candidates who pay attention to detail! Make sure your application is free from typos and clearly outlines your relevant experience. This shows us you can follow protocols and complete administrative tasks accurately.
Flexibility is Key:Since the role involves a rotating roster, highlight your flexibility in your application. Let us know about your availability for afternoon, night, and weekend shifts, as this will help us understand how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tunstall Healthcare Group
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Emergency Response Operator. Familiarise yourself with the types of calls you might handle and the protocols you'll need to follow. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a natural people person, it's crucial to demonstrate your empathy and calmness under pressure during the interview. Prepare examples from your past experiences where you've successfully managed stressful situations or provided excellent customer service. This will highlight your suitability for the role.
✨Highlight Your Attention to Detail
Attention to detail is key in this role, especially when completing administrative processes. Be ready to discuss how you've maintained accuracy in previous jobs or projects. You could even mention specific tools or methods you use to ensure nothing slips through the cracks.
✨Be Flexible and Open-Minded
Since the role requires flexibility with a rotating roster, express your willingness to adapt to different shifts, including nights and weekends. This shows that you're committed to the job and ready to meet the demands of the position, which is something Tunstall values highly.
